[Resolved] Flatsome UX Blocks not displaying on product categories
This thread is resolved. Here is a description of the problem and solution.
Problem: You are using the Flatsome theme with WooCommerce, and you've added 'Top Content' and 'Bottom Content' using Flatsome UX Blocks on your product pages. These blocks display correctly in the default language but are missing on the translated pages. Solution: We manually inserted the UX Blocks for the translated product category pages. Please verify if the blocks now appear as expected on your translated pages. If the blocks are still not displaying correctly, this might be due to a configuration issue or a compatibility problem between the theme and WPML.
This solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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Background of the issue:
I am using the Flatsome theme with WooCommerce on my site hidden link. Flatsome theme adds 2 fields to the WooCommerce product screen to add 'Top Content' and 'Bottom Content' to product pages. I have added shortcodes to display Flatsome UX Blocks on the product page. You can see an example here: hidden link
Symptoms:
The UX Blocks are correctly displayed on the default language but are completely missing on translated pages.
Questions:
Why are the Flatsome UX Blocks not displaying on translated product category pages?
How can I ensure that the UX Blocks appear on both default and translated pages?
Thanks for reaching us. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
Also, I noticed that your “WP Memory Limit” PHP limit is below the required 128MB or recommended 256MB as described at: https://wpml.org/home/minimum-requirements/ . Could you please contact your hosting provider and ask them to increase this PHP value for you?
I entered the shortcode using the default language (English). It appears that this value is not copied across to the edit category screen of other languages.
As the blocks themselves are translated is there a way to have the shortcode automatically copied to every language/
I've looked into it and found that there isn't an automatic way to copy the shortcodes to your translated categories. The only option would be to manually paste them into each translated category.
I feel adding this functionality would be a worthwhile improvement to your plugin.
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