footer, header, sidebar, and popups are not showing the correct language

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was unable to solve issues with the blog's sidebar and heading not displaying in the correct language, despite other elements like the footer and header being resolved.
Solution:
We recommended translating the template ID associated with the problematic elements. After translating the template ID for the sidebar and heading, these elements displayed correctly in the desired language. We asked the client to verify this by checking the display in Spanish.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.

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This topic is split from https://wpml.org/forums/topic/widget-translations-from-jws-theme-not-appearing-in-wpml-editor/

Tagged: ATE

This topic contains 26 replies, has 0 voices.

Last updated by vitoG-4 2 weeks, 6 days ago.

Assisted by: Kor.

Author	Posts
May 27, 2025 at 2:37 pm #17079292
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Referring to your last reply. You mentioned that "I will first contact my developer to investigate internally and confirm whether the issue can be resolved from our side." Did your developer try the solution that I've shared regarding the popups showing the wrong language?
May 27, 2025 at 2:41 pm #17079298
vitoG-4	You're right.. I forgot to confirm with you.. Unfortunately, he didn't find any solution on his side.
May 27, 2025 at 6:23 pm #17080330
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've translated the chat here using string translation and it seems to work fine now. hidden link Could you check?
May 28, 2025 at 3:37 pm #17084468
vitoG-4	Hi Kor, thank you. Yes, this string in Portuguese is now correctly translated, but the rest of the part, including the exact string in Spanish, even if it is translated, I can't see it in front. What I have to do for fix it?
May 28, 2025 at 3:41 pm #17084478
vitoG-4	To confirm, please check the image, as you can see that the translation in Spanish already exists, but I cannot see it.
May 29, 2025 at 1:06 am #17085729
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. If you check my screenshot, the translated string is showing correctly. Are you saying that you're getting a different result?
May 29, 2025 at 10:10 am #17087443
vitoG-4	Hi Kor, It works only in Portuguese; if you switch to Spanish, you'll see that the key remains in English. Thanks for your support
May 29, 2025 at 2:42 pm #17088748
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've translated the template ID here hidden link and it's displaying fine now. Could you check in Spanish?
May 29, 2025 at 9:18 pm #17089886
vitoG-4	Hi Kor, Yes, it is also now working in Spanish. However, I tried another widget on the same page, searching with the ID as you did, but it is not available in the section you shared. Example hidden link Can you explain to me how I can find the other ones to solve this issue, for all the widgets in this section hidden link And the new ones that I'll create in the future..
May 30, 2025 at 8:32 am #17090979
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. No, that is not the correct way to translate the templates. Could you tell me which other content you need help translating? I will record a screen recording showing you how it's done.
June 2, 2025 at 12:53 am #17096044
vitoG-4	Hi Kor I create a document i Notion hidden link There you can find the video and all descriptions. please let me know New threads created by Kor and linked to this one are listed below: https://wpml.org/forums/topic/missing-translation-7/ https://wpml.org/forums/topic/missing-translation-in-the-profile-sidebar/ https://wpml.org/forums/topic/missing-translation-in-the-discover-sidebar/ https://wpml.org/forums/topic/missing-header-translations-in-the-wordpress-menu-dating-menu/
June 2, 2025 at 4:14 pm #17098739
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your patience. I've split the tickets so that we can follow up accordingly. As for this ticket regarding the translations on the chat page hidden link , you can mark it as resolved if it's working properly on your end.
June 5, 2025 at 8:35 pm #17112307
vitoG-4	Thanks, solved.