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This topic contains 3 replies, has 2 voices.

Last updated by jenniferR-10 2 months, 2 weeks ago.

Assigned support staff: Mihai Apetrei.

Author Posts
July 31, 2019 at 9:51 am #4313383

jenniferR-10

I am trying to:
Translate the footer
Link to a page where the issue can be seen:
hidden link
I expected to see:

Instead, I got:

July 31, 2019 at 1:01 pm #4314629

Mihai Apetrei
Supporter

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for contacting WPML Support!

I will be happy to help you with this.

From what I can see, you are using Elementor so can you please let me know if you already tried to follow the steps in the link below:
https://wpml.org/documentation/plugins-compatibility/elementor/

Please let me know how that goes.

If following those steps doesn't solve the issue, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Kind regards,
Mihai Apetrei

August 13, 2019 at 9:48 am #4386773

jenniferR-10

Hi Mihai,

Any updates on this?

Thanks 🙂

August 19, 2019 at 9:53 am #4414977

jenniferR-10

Hello??!!