Getting an error message: We're sorry, but something went wrong.

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This topic contains 2 replies, has 2 voices.

Last updated by Andrey 1 year, 8 months ago.

Assisted by: Andrey.

Author	Posts
October 9, 2023 at 9:42 am #14537769
cagriS-3	Tell us what you are trying to do? I was trying to edit some translations manually. Is there a similar example that we can see? You can see how I get this error in this video: hidden link What is the link to your site? hidden link. I was trying to update the home page translations for the Turkish site.
October 9, 2023 at 9:59 am #14538137
cagriS-3	There's something interesting going on. I got this error while trying to edit translations for the Turkish home page. Then I tried updating the German home page, and it worked. After German, I tried updating the Arabic home page, but I got the same error.
October 9, 2023 at 11:18 am #14538781
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	I’m sorry that you ran into trouble with this! I’ll need a little more information to see what’s happening here. Can you temporarily deactivate all the plugins except WPML and check the issue? I would suggest increasing the value of max_input_vars on your server. Set something bigger. If you still have this issue, please activate the debug log to see if there is an actual error in the log when you get "We're sorry, but something went wrong.". You can add a few lines to the site’s wp-config.php file. With the error log enabled, you will see the actual problem. To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to: define('WP_DEBUG', true); In order to enable the error logging to a file on the server, you need to add yet one more similar line: define( 'WP_DEBUG_LOG', true ); In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory. https://wpml.org/documentation/support/debugging-wpml/ Let me know what you see after the debug mode has been enabled.
October 9, 2023 at 11:51 am #14539151
cagriS-3	Hi Andrey, thanks for your prompt response. Even though I got the errors while submitting my translation edits, I noticed that the edits were added to the queue and then applied properly. I have seen this on the "Translations queue" page. (screenshot: hidden link) So at least the end result was successful.