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[Closed] Getting critical error on automatic translation

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This topic contains 1 reply, has 2 voices.

Last updated by Long Nguyen 1 year, 6 months ago.

Assisted by: Long Nguyen.

Author Posts
November 19, 2023 at 1:52 pm #14870695

nhuD

Hi, i am getting a critical error in the website when I click on the automatic translation. i can not use automatic translation option, can you pls check
November 20, 2023 at 3:27 am #14872527

Long Nguyen
WPML Supporter since 02/2022

Languages: English (English )

Timezone: Asia/Ho_Chi_Minh (GMT+07:00)

Hi there,

Thank you for contacting WPML support, I'd be happy to help you with this issue.

Please enable WP debug log, do the same steps to see the error then share the log file with me. It will help me to understand what happens on your site. If you don't know how to enable WP debug log, please follow the documentation https://wordpress.org/documentation/article/debugging-in-wordpress/

You can also try to enable a minimal environment as below and see if it helps:
- Deactivate all non-WPML plugins.
- Switch to a standard theme of WordPress.
❌ IMPORTANT: Please backup your database and website before proceeding ❌
You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/

Look forward to your reply.
Thanks

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