So to help with this issue. I am importing the glossary on my staging. This one was empty (see split topic). However when I import the glossary it will dump the glossary after a few seconds en say it is empty.
I attached the file here: hidden link
I hope you guys can help me soon. I am really stuck
By now I would really like a refund. I waisted another €120 on wrongly translated posts.
I'd appreciate it if we can keep each ticket related to one problem so if you encounter other issue you are always welcome to open up a new chat/ticket.
This way we will be able to serve you better and can keep things organized.
So as I am not sure what is the context for your refund request please open up a separate ticket and my colleagues will be happy to hlpe. Please provide as much details as you can there.
Now regarding the glossary. I already managed to see the issue on a live website and created the video and you confirmed the issue. So let's wait to see what is the answer from the second tier support about that.
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Hello,
Would you please send me the glossary you exported AND the glossary you wanted to Import? I want to check them out and test it out as well to understand what's happening to you and why.
