Google map is not loading on the secondary language

This thread is resolved. Here is a description of the problem and solution.

Problem: Google map is not loading on the secondary language

Solution: In order to solve the issue the Gmap key must be pasted on both languages when editing Jupiter as recommended by the theme's documentation

Relevant Documentation:

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Tagged: Exception

This topic contains 8 replies, has 2 voices.

Last updated by Carlos Rojas 1 year, 11 months ago.

Assisted by: Carlos Rojas.

Author	Posts
June 14, 2023 at 12:41 pm
mathiasD-3	Google map is not loading on the secondary language
June 14, 2023 at 1:48 pm
June 14, 2023 at 1:49 pm #13825831
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, This is the ticket where we will continue investigating the issue I have set your next message private where you will be able to share the access credentials to the staging site in a secure way. Regards, Carlos
June 15, 2023 at 8:29 am #13830309
mathiasD-3	Issue remains in staging: ***
June 15, 2023 at 12:10 pm #13831963
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, Have you updated the google map key for this staging site? Regards, Carlos
June 15, 2023 at 12:42 pm #13832211
mathiasD-3	Yes, of course. Unrestricted referrers. See EN side is working fine. Thanks, Tim
June 16, 2023 at 10:08 am #13838455
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, I ran several tests on the staging site but the issue persist, therefore I decided to escalate this ticket to our 2nd tier of support where our 2nd tier specialists will take a deeper look and will try to isolate the cause of the issue. Please don't delete the staging site yet. I will keep you updated about the evolution of this ticket. Thank you very much for your patience and understanding! Regards, Carlos
June 19, 2023 at 7:46 am #13847893
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, In order to solve the issue the Gmap key must be pasted on both languages when editing Jupiter as recommended by the theme's documentation (hidden link) Can you confirm that the issue is solved? Regards, Carlos
June 19, 2023 at 10:53 am #13850503
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi there, I'm glad to hear that the issue is solved 🙂 Please don't hesitate to contact us if you need our help in the future with WPML. We will be more than happy to help. Best regards, Carlos