I have a gravity form and in the error messages, it translates the bit "the following fields are missing" but when it lists the fields, they aren't translated. I searched the strings and the only ones I can find are already translated.
Here is the ticket. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified.
Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.
Your upcoming reply will be treated with confidentiality and will only be visible to you and me.
✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
I suspect some language files are overwriting the strings.
We apologize for the inconvenience, but in order to proceed with troubleshooting, we kindly request a site snapshot. Alternatively, with your permission, we can create a snapshot on our own.
For this purpose, we typically recommend using the free plugin "Duplicator." If you are already familiar with how Duplicator works ( https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To assist you further, please follow these instructions:
Watch the Duplicator instructions video: hidden link
If the archive file exceeds 400MB in size, please utilize Duplicator's file filters to exclude the cache, wp-uploads directory, media, and archive files.
Once you have the archive file, please share the link with us. You can use services such as Google Drive, Dropbox, or similar platforms as the snapshot file will likely be large.
Please note that your next reply will be private, visible only to you and me. You can paste the link to the file there. Rest assured that once the issue is resolved, I will delete the local site.
I am struggling to get a backup with duplicator. I keep getting server time out errors. But I backup regularly with UpdraftPlus. Can you use that, by any chance?
I have successfully created a duplicator copy of the site and managed to replicate the issue on our local development environment. I will investigate further and provide you with a prompt update.
Don't worry if the ticket is closed which happens if there are no replies within a week, we can always reopen this ticket by contacting one of the support channels.
This is my first chance to review your response. You want me to change a file within the gravity forms plugin? Is this just to test something because any change I make to the plugin files will be overridden when the plugin gets an update.
This is a temporary solution to address this problem, and our development team is currently in discussions with the plugin author to incorporate this fix into the upcoming plugin update.
Understood. I tested this in my local development environment and it works. I'll wait then until Gravity Forms makes its update before changing this on my production site.
Alright then, if you need anything further, feel free to open a new ticket/chat.
The topic ‘[Closed] gravity form error messages not translated’ is closed to new replies.
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