Gravity form not showing translation

This thread is resolved. Here is a description of the problem and solution.

Problem:

Gravity form is not showing translation. I translated my forms using the instructions on the site, but one is not showing translated versions on this page.

Solution:

The shortcode attribute with the value of "false" was translated into other languages, and this caused the problem. This attribute's value should not be translated. So I switched it to "false" in all the languages. And now, the translated forms are shown on the front end.

Relevant Documentation:

https://wpml.org/documentation/related-projects/gravity-forms-multilingual/

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request, Exception

This topic contains 4 replies, has 2 voices.

Last updated by Itamar 1 year, 9 months ago.

Assisted by: Itamar.

Author	Posts
July 13, 2023 at 1:59 pm #14033755
kristinH-7	Tell us what you are trying to do? I translated my forms using the instructions on the site, but one is not showing translated versions on this page: hidden link Note that the footer form is functioning as intended. Is there any documentation that you are following? https://wpml.org/forums/topic/translate-gravity-forms/ Is there a similar example that we can see? N/A What is the link to your site? hidden link
July 13, 2023 at 2:27 pm #14034113
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I can see the issue on your site. For example, I can see that the form is not translated into Spanish. Please see the attached screenshot. hidden link I also can notice that there is a part of the footer that is not showing in English, which is your site's default language, and this is weird. Can you please confirm that you are following our guide on working with WPML and Gravity Forms? https://wpml.org/documentation/related-projects/gravity-forms-multilingual/ Regards, Itamar.
July 13, 2023 at 2:32 pm #14034149
kristinH-7	Yep! I followed that guide. You can see from this screenshot that this form has been translated.
July 13, 2023 at 3:55 pm #14034835
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Thanks. I'd like to check things on your site. If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Please note that I'll be able to continue to investigate this issue on Sunday.
July 16, 2023 at 12:03 pm #14044357
Itamar WPML Supporter since 02/2016 Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, and thanks for the access details. I've checked things on your site and found the following. The shortcode attribute with the value of "false" was translated into other languages, and this caused the problem. Please see the attached screenshot shortcode-attr-es.jpg. This attribute's value should not be translated. So I switched it to "false" in all the languages (except Bengali because the problem was not there). And now, the translated forms are shown on the front end. For example, please see the Spanish page. Please see the attached screenshot es-page-ok.jpg. Can you please confirm that the issue is solved now?
July 19, 2023 at 12:46 am #14062279
kristinH-7	Thanks a bunch! Very interesting. Thanks for helping us solve that issue. Everything looks great.