Background of the issue:
I am experiencing an issue where Gravity Forms always sends email notifications in English, even when the form submission is in a different language (e.g., Arabic). The form has submissions in multiple languages, including Arabic and English. I am using multilingual support, and the site has both English and Arabic content. Link to a page where the issue can be seen: hidden link
Symptoms:
Regardless of the submission language, Gravity Forms notifications are sent in English. I expected the emails to be sent in the same language as the submission. Instead, I got the English email as it is without translation.
Questions:
Why are Gravity Forms email notifications always sent in English, even for non-English submissions?
How can I configure Gravity Forms to send email notifications in the same language as the form submission?
I believe that is expected behavior, the email notifications send to the admin will be in the default language and will not change based on the language the form was included in.
Regarding to the emails you send to the users, you should be able to translate all through WPML->String Translation.
Go to WPML → Theme and plugins localization.
Scroll down to Strings in the plugins and select Gravity Forms.
Click the Scan selected plugins for strings button to confirm.
Once finished go to WPML → String Translation.
Using the In domain filter, select gravityforms. You can also use the search bar to find the exact string you want to translate.
I already have the forms translated, and I checked the steps in the documentation on how to translate them and as you can see in the screenshot the translation says Completed.
I translated the field titles and it shows in Arabic, I translated the emails but I receive it only in English as the User who submits the form, either logged in or out.
I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)
**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **
I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.
NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.
Verified the Email Confirmation: I checked that the email confirmation is correctly translated.
Resent the Gravity Form for Translation: I made sure it's properly translated.
Conducted a Test Submission: I opened the test form in an incognito tab and submitted a test, utilizing the Email Logging plugin to capture the email activity on the server.
As illustrated in the screenshot and the email logger, the email was sent out in Arabic, as expected.
NOTE: I am deactivating the plugin now for email logging 'WP Mail Logging', feel free to re-activate it if you would like to perform the same test.
Thank you so much for taking the time and testing it.
this might seem crazy but it's not working, I tested it twice from logged in account and from incognito, I am already using WP SMTP for emails logging, but I thought it might be the email log plugin you used that made it work, so I tried again with the WP Mail Logging and still got English emails.
I don't understand how it worked with you, I submitted tons of times and I was always getting English emails.
after doing some testing, if the email is not registered on the website it is receiving the right language, but if the email is registered on the website, its getting the English email always
when I checked, most users have this Site Language as English in their profile.
Thank you for sharing this information! That makes sense as when sending emails to registered WordPress users, the language used is the user's preferred language based on what they set it as within their User Profile.
You can inform your users that they can set their preferred language in the WordPress admin under Profiles->Your profile.
Thank you but this doesn’t make any sense, as in woocommerce, events and even membership the emails will be sent depending on the page language you submitted from, so I expect the forms to be like that too.
// Global variable to store the form language
global $gf_form_language_for_email;
$gf_form_language_for_email = '';
// Step 1: Store the form submission language after the form is submitted
add_action( 'gform_after_submission', 'store_form_language_for_email', 10, 2 );
function store_form_language_for_email( $entry, $form ) {
global $gf_form_language_for_email;
// Get the language code of the form using WPML
$form_language = apply_filters( 'wpml_element_language_code', null, array(
'element_id' => $form['id'],
'element_type' => 'post_gravity_form',
) );
// Store the form language in a global variable
if ( $form_language ) {
$gf_form_language_for_email = $form_language;
}
}
// Step 2: Use the wpml_switch_language_for_email hook to switch the email language
add_action( 'wpml_switch_language_for_email', 'switch_email_language_based_on_form_submission', 10, 1 );
function switch_email_language_based_on_form_submission( $user_email ) {
global $gf_form_language_for_email;
// Check if the form language is set
if ( ! empty( $gf_form_language_for_email ) ) {
// Switch WPML to the form's language before sending the email
do_action( 'wpml_switch_language', $gf_form_language_for_email );
}
}
thank you, but this behavior only affects Gravity Forms and it's recently only started to happen as before if I submitted from the Arabic website I used to get Arabic emails which now I don't.
I would appreciate your help with the function that would make it possible to send the email responses depending on the language the user submitted not his profile language.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
