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[Closed] Gravity Forms User Registration Add-On - Activation email not translated

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Supporter timezone: Europe/Zagreb (GMT+02:00)

This topic contains 3 replies, has 2 voices.

Last updated by Dražen 1 year, 7 months ago.

Assisted by: Dražen.

Author Posts
December 11, 2023 at 10:49 am #15035689

maartenP

When an user is making a new account, after aproval in the back-end.
The mail that is being send is still in the site default language.
As described in ticket: https://wpml.org/forums/topic/gravity-forms-user-registration-add-on-activation-email-is-not-getting-translated/

I am having the exact same problems.
This seems not to be fixed.
Only way to send the mail in the correct language is by indeed going to the user profile. Change the language and then activate the user.
December 12, 2023 at 7:58 am #15042809

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

thanks for contacting us, while you wait for my colleague to take over the case, I will provide the next test site.

I created a minimal installation of WordPress, WPML, and all necessary WPML add-ons.

You can access the WordPress dashboard using the link below:
- hidden link

Kindly follow the steps below:
- Set up WPML
- Install the necessary plugins.
- Try to replicate the issue with simple example
- Share with me step by step guide on how can I check the issue

This will help us to report the probable issue to the compatibility team and solve the possible problem faster.

Regards,
Drazen
December 14, 2023 at 1:36 pm #15063705

maartenP

Hello,
You would like me to setup everything on the test site?
I can give you access to our site to look into the problem but I am not going to setup everything on your test site. This will take days for us to do so. This is a woocommerce , wpml, gravity forms setup...

December 15, 2023 at 9:23 am #15070657

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

we do not need you to set up the whole website, just an example so we can confirm the issue so it can be escalated. It will take 10-15minutes.

I have done it instead of you, and setup all plugins. Can you please visit the website and add any additional steps or plugin and share steps with us, so we can check and confirm the issue further.

Let me know please.

Thanks,
Drazen

The topic ‘[Closed] Gravity Forms User Registration Add-On – Activation email not translated’ is closed to new replies.