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This thread is resolved. Here is a description of the problem and solution.

Problem:
If you're experiencing issues where some fields are missing on the English translated page of a GravityForm, despite being present in the final POST request, this might be due to the translation settings.
Solution:
We recommend not translating the choice and value fields in your forms, as this can cause them to be truncated in email notifications. This is particularly important when using conditional fields. If you've already translated these fields, try reverting the translations. Additionally, ensure that you are not using any third-party plugins or themes that could be affecting the form's functionality. You can test this by importing the form into a clean sandbox environment to see if the issue persists.

If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum.

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This topic contains 4 replies, has 2 voices.

Last updated by martinS-187 12 months ago.

Assisted by: Bobby.

Author Posts
May 29, 2024 at 10:15 am #15682761

martinS-187

Background of the issue:
I have included a GravityForm on a page. On the German page, all fields are passed to {all_fields}. However, on the English translated page, some values from the form are missing. The issue can be seen at hidden link

Symptoms:
On the English translated page of the form, some fields are missing in the GF Entry and the final E-mail, despite all fields being present in the final POST request.

Questions:
Do you have any ideas on how I can fix the issue where some form fields are missing on the English translated page?

May 29, 2024 at 11:18 am #15683100

martinS-187

Hey,

Staging site is now ready, can i post you the details in a private message ?

May 29, 2024 at 9:33 pm #15685451

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hello,

The private field reply is enabled now.

Thank you!

May 31, 2024 at 9:16 pm #15694184

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Thank you for the access details!

I could locate the issue by comparing the entries from the German vs the English form.

It looks like these are missing in the English version:

Ansprechpartner
Adressdaten:
Arbeitgeber und Beruf

I cannot see something that is obvious at the moment.

Please use the following link to log in to a sandbox I created for us.

Once you are logged in -> import the specific Gravity form with this issue and let me know if you can reproduce it in a clean environment.

This will help us exclude this caused by a third-party plugin or theme.

hidden link

June 3, 2024 at 2:49 pm #15698247

martinS-187

Hey,

is it possible to export and import the translation to the sandbox?
With this ultra new editor it would take very long to add all translations.

The old version of ATE was way better.

June 3, 2024 at 7:21 pm #15699068

martinS-187

Hi,

We have now reproduced the issue.

When using Gravity Forms with conditional fields and translating the checkbox values and choices, they get truncated in the email notifications.

It is very important not to translate choice and value fields.

This issue is similar to the following open issue:
https://wpml.org/errata/missing-checkbox-values-export-in-secondary-languages/

Although the issue described is for WooCommerce, the same bug occurs in Gravity Forms:
https://wpml.org/errata/gravity-forms-conditional-logic-not-being-applied-correctly-to-translations/

Thank you for your support.