This thread is resolved. Here is a description of the problem and solution.
Problem:
You are experiencing an issue where there appears to be a debt on your accounts for automatic translation services, but you don't see the option to pay the debt.
Solution:
We have identified that there is an outstanding automatic translation debt for automatic translation credits on your account. To resolve this issue and continue using the Pay-as-you-go services on your site, you need to pay this debt. We sent you a direct link to pay the debt.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
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Last updated by 1 year, 11 months ago.
Assisted by: Itamar.