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[Closed] header and footer not translating

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Supporter timezone: Asia/Kathmandu (GMT+05:45)

This topic contains 5 replies, has 1 voice.

Last updated by Shekhar Bhandari 1 month ago.

Assisted by: Shekhar Bhandari.

Author Posts
March 31, 2026 at 12:17 pm #17939940

jean-marcW

My wp site header and footer are not being translated
March 31, 2026 at 12:22 pm #17939949

jean-marcW

I can give you admin access to check it out, please
April 1, 2026 at 4:41 am #17941646

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks
April 1, 2026 at 7:44 am #17941919

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Please translate the header and footer first and see if it helps.

To translate the header and footer follow the below steps:

- Go to Elementor->Editor->Theme Builder hidden link

- Translate the header and footer just like you translate page and posts.

Let me know if this helps.

Thanks
April 1, 2026 at 8:07 am #17942038

jean-marcW

Thanks !! All good !!
April 1, 2026 at 9:56 am #17942475

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

So it's working now, if yes, I suggest you to mark the ticket as resolved.

Thanks

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