Problem: The client was experiencing issues with internal links on their English homepage redirecting to the original French pages, and they were unable to see these links on the translation pages. Solution: We recommended using the WPML feature to adjust internal links: 1. Navigate to WPML → Settings in your WordPress dashboard. 2. Scroll down to the section titled Update internal links and run the action to sync link targets. 3. If the issue persists, manually edit the homepage in Elementor and reassign the button URL by searching for the actual page and updating it. 4. Ensure that the page translations are 100% completed and published.
If these steps do not resolve the issue or if the solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the homepage disappears after activating WPML, although other pages display normally. This problem is specifically occurring with custom Elementor elements on the homepage when the WPML String Translation plugin is active. Solution: 1. Back up the site before making any changes. 2. Create a new test page in Elementor and set it temporarily as your homepage (go to Settings → Reading → Homepage and select your new page). Check if this new homepage appears correctly with WPML activated. 3. If the test homepage works, the problem likely lies with specific content or widgets on your original homepage. Begin copying your original homepage content, section by section, into the new test page. After adding each section, check if the homepage still displays. This will help identify if a particular widget or block is causing the issue. 4. If you discover a problematic section or widget, consider rebuilding that part using only standard Elementor elements, as custom or third-party widgets may cause compatibility issues with WPML. 5. Once you have a working homepage, set this new page as your official homepage under Settings → Reading. 6. Reactivate all other plugins one by one to confirm there’s no additional conflict.
If these steps do not resolve the issue or if the solution seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to publish translations on pages using the advanced editor, but the translations are not publishing. Solution: We have confirmed that this issue does not occur in our local tests, even when the String Translation plugin is reactivated. We attempted to review this on your installation via the File Manager, but it appears that debugging is not writing to the debug.log. We recommend that you verify on your side if there have been any recent changes, such as a modified log path.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
