This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is experiencing an issue where Divi heading tags, such as blurbs or text, are not being translated when sent to the translation agency, Translate 1.
Solution:
We disconnected the sites to access the Advanced Translation Editor on the staging site. We used an example page and confirmed that the header text was visible in the original language and in the Advanced Translation Editor. We then sent the page for translation and verified that the title was present in the downloaded XLIFF file. We suggested that the client should try to reproduce the issue on the staging site, as it might be a plugin conflict that doesn't occur in the minimal settings environment of the staging site. If the issue persists on the staging site, we asked the client to inform us about the specific page and title used for testing so we could investigate further.
If this solution doesn't look relevant, please open a new support ticket.
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Tagged: Exception
This topic contains 26 replies, has 2 voices.
Last updated by Lauren 1 year, 7 months ago.
Assisted by: Lauren.
Author | Posts |
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November 3, 2023 at 3:23 pm #14726899 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
The next reply is has the fields where you can submit credentials privately. Thanks! |
November 6, 2023 at 10:11 pm #14742367 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
Thanks, the credentials worked but I'll need administrative access so that I can deactivate/reactivate plugins and themes. Let me know once the access has changed and I'll log back in and troubleshoot. |
November 7, 2023 at 1:05 pm #14747323 | |
johnC-27 |
Sorry about that Lauren! You are now an Admin! |
November 8, 2023 at 2:46 am #14752525 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
Thanks for setting up my access. On the test site, I disabled all non WPML plugins except for Divi and switched to a default theme. I also updated Divi. I wasn't able to test the advanced editor due to the site being copied, but I will work on that tomorrow. In the meantime, I tested with the classic editor and I can see the content there. Please make sure on your live site you update both Divi and WPML plugins, cancel any in progress jobs for the Home page, make a change and then check the translation. If you still don't see the heading in the advanced editor, please temporarily switch to the classic editor. Don't make any changes in the classic editor, just check to see if you are seeing the header titles in the classic editor or not. Then let me know, and you can switch back to the advanced editor. |
November 9, 2023 at 2:34 pm #14768373 | |
johnC-27 |
Good Morning! I have updated the WPML plugin and my Divi plugin was already updated. Did a new session of translations and the H1 tag carried over but all of my h2 tags within spans did not. It is strange however that the h2 elements that did carry over were not in spans. <?xml version="1.0" encoding="utf-8" standalone="no"?> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>El proceso de ingeniería sostenible de Timken Company guía todas las etapas de nuestro proceso de desarrollo de productos. Junto con nuestros clientes, exploramos constantemente formas de perfeccionar las soluciones existentes o agregar nuevos atributos para hacer que nuestros productos sean más eficientes y sustentables.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_blurb: content" resname="package-string-747-96945" restype="string" datatype="html" id="package-string-747-96945"><source><![CDATA[<p>The current wave energy market size is limited globally. However, unlike solar and wind energy, which can lose capacity, ocean waves are always moving. Wave energy has the potential to supplement other energy sources for a more flexible, reliable mix of renewable energy.</p><br class="xliff-newline" /><p>hidden link" target="_blank" rel="noopener">Harnessing the Power of the Ocean</p><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>El tamaño actual del mercado de la energía con olas es limitado a nivel mundial. Sin embargo, a diferencia de la energía solar y eólica, que pueden perder capacidad, las olas del océano siempre están en movimiento. La energía de las olas tiene el potencial de complementar otras fuentes de energía para lograr una combinación de energía renovable más flexible y confiable.</p><br class="xliff-newline" /><p>hidden link" target="_blank" rel="noopener">Aprovechando el poder del océano</p><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_blurb: content" resname="package-string-747-96947" restype="string" datatype="html" id="package-string-747-96947"><source><![CDATA[<p>Sunbelt regions worldwide are constructing solar power farms that vary in their technologies, yet similarly rely on solar trackers to capture energy from the sun. We have emerged as a leader in precision motion control solutions for these trackers.</p><br class="xliff-newline" /><p>hidden link" target="_blank" rel="noopener">Tracking the Sun to Power the Earth</p><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>Las regiones del cinturón solar de todo el mundo están construyendo granjas de energía solar que varían en sus tecnologías, pero que de manera similar dependen de seguidores solares para capturar energía del sol. Nos hemos convertido en líder en soluciones de control de movimiento de precisión para estos seguidores.</p><br class="xliff-newline" /><p>hidden link" target="_blank" rel="noopener">Seguimiento del Sol para alimentar la Tierra</p><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_blurb: content" resname="package-string-747-96948" restype="string" datatype="html" id="package-string-747-96948"><source><![CDATA[<p>As corporations declare new sustainability goals, they rely on renewable energy sources to help achieve them. Increasingly larger wind turbines are key to their efforts, because the larger the turbine, the more efficient its power production.</p><br class="xliff-newline" /><p>hidden link" target="_blank" rel="noopener">Transforming the Wind Industry</p><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>A medida que las corporaciones declaran nuevos objetivos de sostenibilidad, dependen de fuentes de energía renovables para ayudar a alcanzarlos. Las turbinas eólicas cada vez más grandes son clave para sus esfuerzos, porque cuanto más grandes son las turbinas, más eficiente es su producción de energía.</p><br class="xliff-newline" /><p>hidden link" target="_blank" rel="noopener">Transformando la industria eólica</p><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_blurb: content" resname="package-string-747-96949" restype="string" datatype="html" id="package-string-747-96949"><source><![CDATA[<p>From public transportation to package delivery, the electric commercial vehicle market is rapidly expanding across the globe, driven by carbon emissions reduction goals and the explosive rise of e-commerce.</p><br class="xliff-newline" /><p>hidden link" target="_blank" rel="noopener">Driving the European Electric Commercial Vehicle Market Forward</p><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>Desde el transporte público hasta la entrega de paquetes, el mercado de vehículos comerciales eléctricos se está expandiendo rápidamente en todo el mundo, impulsado por los objetivos de reducción de emisiones de carbono y el explosivo aumento del comercio electrónico.</p><br class="xliff-newline" /><p>hidden link" target="_blank" rel="noopener">Impulsando el mercado europeo de vehículos comerciales eléctricos</p><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_blurb: content" resname="package-string-747-96950" restype="string" datatype="html" id="package-string-747-96950"><source><![CDATA[<p>Our recent work on land-based electric vehicle drive systems and strong aerospace product legacy make us a preferred partner for many leading aircraft manufacturers, who work to solve the friction-reduction problems inherent to electric flights.</p><br class="xliff-newline" /><p>hidden link" target="_blank" rel="noopener">Turning Electric Flight into Reality</p><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>Nuestro trabajo reciente en sistemas de propulsión de vehículos eléctricos terrestres y nuestro sólido legado de productos aeroespaciales nos convierten en el socio preferido de muchos fabricantes de aviones líderes, que trabajan para resolver los problemas de reducción de fricción inherentes a los vuelos eléctricos.</p><br class="xliff-newline" /><p>hidden link" target="_blank" rel="noopener">Convirtiendo el vuelo eléctrico en realidad</p><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_blurb: content" resname="package-string-747-96951" restype="string" datatype="html" id="package-string-747-96951"><source><![CDATA[<p>Across our global footprint, we focus on increasing the efficiencies of our manufacturing processes and supply chains. Many of these operational efforts also contribute to our progress toward The Timken Company’s 2030 greenhouse gas emissions intensity reduction target.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>En toda nuestra presencia global, nos enfocamos en aumentar la eficiencia de nuestros procesos de fabricación y cadenas de suministro. Muchos de estos esfuerzos operativos también contribuyen a nuestro progreso hacia el objetivo de reducción de la intensidad de las emisiones de gases de efecto invernadero para 2030 de The Timken Company.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_row: admin_label" resname="package-string-747-96941" restype="string" datatype="html" id="package-string-747-96941"><source><![CDATA[Row (rowwidth-override)]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[Fila (anulación de ancho de fila)]]></target></trans-unit><trans-unit extradata="et_pb_blurb: content" resname="package-string-747-96952" restype="string" datatype="html" id="package-string-747-96952"><source><![CDATA[<p>A more efficient and sustainable world requires new thinking and different perspectives. We recognize that our workforce and talent pool needs to get deeper and wider, for better and more innovative problem solving.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>Un mundo más eficiente y sostenible requiere nuevas ideas y perspectivas diferentes. Reconocemos que nuestra fuerza laboral y nuestro grupo de talentos deben profundizarse y ampliarse para lograr una resolución de problemas mejor y más innovadora.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_blurb: content" resname="package-string-747-96953" restype="string" datatype="html" id="package-string-747-96953"><source><![CDATA[<p>As we focus on attracting and developing the next generation of world-class problem solvers, we have partnered with a range of industry-leading, global organizations. Our programs prepare the next generation of women in leadership positions, provide coaching, and offer 24/7 counseling services to ensure employee wellbeing.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>Mientras nos enfocamos en atraer y desarrollar la próxima generación de solucionadores de problemas de clase mundial, nos hemos asociado con una variedad de organizaciones globales líderes en la industria. Nuestros programas preparan a la próxima generación de mujeres en puestos de liderazgo, brindan capacitación y ofrecen servicios de asesoramiento las 24 horas, los 7 días de la semana para garantizar el bienestar de los empleados.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_blurb: content" resname="package-string-747-96954" restype="string" datatype="html" id="package-string-747-96954"><source><![CDATA[<p>Our applications play a critical role in increasing the world’s capacity to produce food and address nutritional disparities. At the same time, our company and our employees actively contribute to efforts to tackle hunger in our local communities, like partnering with Feeding America®. In addition, our Employee Resource Groups are collaborating with local food drives and planning partnerships with national charity events worldwide.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>Nuestras aplicaciones desempeñan un papel fundamental en el aumento de la capacidad mundial para producir alimentos y abordar las disparidades nutricionales. Al mismo tiempo, nuestra empresa y nuestros empleados contribuyen activamente a los esfuerzos para abordar el hambre en nuestras comunidades locales, como asociarse con Feeding America®. Además, nuestros grupos de recursos para empleados están colaborando con campañas de recolección de alimentos locales y planificando asociaciones con eventos benéficos nacionales en todo el mundo.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_blurb: content" resname="package-string-747-96955" restype="string" datatype="html" id="package-string-747-96955"><source><![CDATA[<p>The unique backgrounds, experiences and abilities of our employees are core to who we are today and help us prepare the next generation to lead. The work of our Employee Resource Groups is critical to our success as a global company and a corporate citizen. These groups focus both on local needs and collaborate worldwide to create an increasingly diverse culture and a deeper sense of belonging.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>Los antecedentes, experiencias y habilidades únicos de nuestros empleados son fundamentales para quienes somos hoy y nos ayudan a preparar a la próxima generación para liderar. El trabajo de nuestros grupos de recursos para empleados es fundamental para nuestro éxito como empresa global y ciudadano corporativo. Estos grupos se centran tanto en las necesidades locales como colaboran en todo el mundo para crear una cultura cada vez más diversa y un sentido de pertenencia más profundo.</p><br class="xliff-newline" /><ul class="highlights-list"><br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_row: admin_label" resname="package-string-747-96946" restype="string" datatype="html" id="package-string-747-96946"><source><![CDATA[Row]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[Row]]></target></trans-unit><trans-unit extradata="et_pb_text: content" resname="package-string-747-96956" restype="string" datatype="html" id="package-string-747-96956"><source><![CDATA[<p>Our dedication to sustainable practices — from operations to communities — has led to repeated meaningful recognition.</p><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p>Nuestra dedicación a las prácticas sostenibles, desde las operaciones hasta las comunidades, ha dado lugar a reconocimientos significativos y repetidos.</p><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_image: title_text" resname="package-string-747-96957" restype="string" datatype="html" id="package-string-747-96957"><source><![CDATA[newsweek-MRC2023-alt]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[newsweek-MRC2023-alt]]></target></trans-unit><trans-unit extradata="et_pb_image: title_text" resname="package-string-747-96958" restype="string" datatype="html" id="package-string-747-96958"><source><![CDATA[WME_2023_Ethisphere_White-1]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[WME_2023_Ethisphere_White-1]]></target></trans-unit><trans-unit extradata="et_pb_image: title_text" resname="package-string-747-96959" restype="string" datatype="html" id="package-string-747-96959"><source><![CDATA[fortune-innovative-2023-alt]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[fortune-innovative-2023-alt]]></target></trans-unit><trans-unit extradata="et_pb_image: title_text" resname="package-string-747-96960" restype="string" datatype="html" id="package-string-747-96960"><source><![CDATA[forbes-best-employers-2023-alt]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[forbes-mejores-empleadores-2023-alt]]></target></trans-unit><trans-unit extradata="et_pb_text: content" resname="package-string-747-96961" restype="string" datatype="html" id="package-string-747-96961"><source><![CDATA[<p style="font-size: clamp(1.25em,3cqi,3.65rem);">“From our global operations to the communities where we live and work, we pursue sustainable programs with long-term impact.”</p><br class="xliff-newline" /><p><span style="font-size: clamp(1em,2cqi,1.65rem);">Richard G. Kyle</span><br /><span style="font-size: clamp(.9em,1.9cqi,1.55rem);">President & CEO</span></p><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<p style="font-size: clamp(1.25em,3cqi,3.65rem);">"Desde nuestras operaciones globales hasta las comunidades donde vivimos y trabajamos, buscamos programas sostenibles con impacto a largo plazo".</p><br class="xliff-newline" /><p><span style="font-size: clamp(1em,2cqi,1.65rem);">Richard G Kyle</span><br><span style="font-size: clamp(.9em,1.9cqi,1.55rem);">Presidente y CEO</span></p><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_text: content" resname="package-string-747-96962" restype="string" datatype="html" id="package-string-747-96962"><source><![CDATA[<h2>Resources + Reporting</h2><br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<h2>Recursos + Informes</h2><br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="et_pb_text: content" resname="package-string-747-96963" restype="string" datatype="html" id="package-string-747-96963"><source><![CDATA[
<br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" />]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[
<br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" /> <br class="xliff-newline" />]]></target></trans-unit><trans-unit extradata="wpml_string_wrapper: content" resname="package-string-747-96964" restype="string" datatype="html" id="package-string-747-96964"><source><![CDATA[<style><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.csr_footer--links ul li {<!-- [et_pb_line_break_holder] --> list-style: none !important;<!-- [et_pb_line_break_holder] --> /* line-height: 5 !important; */<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> .csr_footer--links ul li a {<!-- [et_pb_line_break_holder] --> line-height: 1.6 !important;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --></style>]]></source><target state="needs-review-translation" state-qualifier="tm-suggestion"><![CDATA[<style><!-- [et_pb_line_break_holder] --><!-- [et_pb_line_break_holder] -->.csr_footer--links ul li {<!-- [et_pb_line_break_holder] --> list-style: none !important;<!-- [et_pb_line_break_holder] --> /* line-height: 5 !important; */<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --> .csr_footer--links ul li a {<!-- [et_pb_line_break_holder] --> line-height: 1.6 !important;<!-- [et_pb_line_break_holder] -->}<!-- [et_pb_line_break_holder] --> <!-- [et_pb_line_break_holder] --></style>]]></target></trans-unit></body></file></xliff> |
November 13, 2023 at 4:03 pm #14790843 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
In order to test further on the staging site, I am going to need to disconnect the staging site from the live site so that I can use translation management. Please let me know if I have permission to install the Adminer plugin, which will allow me to access the database so that I can clear the ATE information from the wp_options table. Thanks! |
November 13, 2023 at 8:30 pm #14792191 | |
johnC-27 |
Hi Lauren! Yes that is fine! Thank you so much! |
November 13, 2023 at 9:27 pm #14792453 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
Thanks so much, I was able to disconnect the sites so I could load the Advanced Translation Editor. On the staging site, I used your example page hidden link and the header that I looked for was the one that says "A Commitment to Sustainable Industries". I see it in the span in the original language when I edit the page and I also see it in the Advanced Translation Editor as well (screenshot attached). I then sent the page to translation and downloaded the XLIFF file, and as you can see from the other screenshot, the same title showed there. I noticed that in your previous reply you tested on your live site. Are you able to reproduce this issue on the staging site? If not, then I think we can assume there must be some plugin conflict since we are testing minimal settings on staging and not on live. If you are able to reproduce on staging please let me know which page and which title you are using for testing so I can double check. Thanks! |
November 14, 2023 at 6:22 pm #14801533 | |
johnC-27 |
I tested the Home page on the staging site and I can see the title tag and the other main heading tags as well when in the translating screen! So this definitely could be a plugin conflict. Do you think it could be a conflict with Divi? |
November 14, 2023 at 7:31 pm #14801965 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
I don't think so, Divi should be compatible. I suggest using the testing site and try activating plugins one or two at a time to see when the issue returns. That should help identify which one is causing a conflict. Once we know that, we can test for compatibility further. |
November 14, 2023 at 8:40 pm #14802415 | |
johnC-27 |
Thank you so so much for your help!! I was able to find what plugin was the issue, Divi Supreme Pro, which is strange. I thought all Divi plugins would be compatible. |
November 14, 2023 at 10:07 pm #14802791 | |
Lauren WPML Supporter since 10/2015
Languages: English (English ) Timezone: America/New_York (GMT-04:00) |
So happy you were able to locate it and that it wasn't one you need. Have a great rest of your day! |