This thread is resolved. Here is a description of the problem and solution.
Problem:
The client deactivated the auto renewal but was still charged.
Solution:
If you're experiencing this issue, we recommend requesting a full refund at https://wpml.org/purchase/refunds/. Additionally, to ensure that the auto renewal is indeed deactivated, please contact us directly at hello@wpml.org.
Please note that this solution might be outdated or not applicable to your specific case. If so, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
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Last updated by 1 month, 1 week ago.
Assisted by: Lucas Vidal de Andrade.
