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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needs to translate custom taxonomy terms ('Resource Type') associated with a custom post type ('Resources'), but these terms are not being translated when sending the resources for translation.
Solution:

We suggested the following steps to client and it worked as expected then.

1. Ensure that both the Resources and Resource Type are set as 'Translatable - only show translated items' in WPML>>Settings>>Post Types Translation/Taxonomies Translation.
2. Send the Resources posts for translation to ensure the Resource Type taxonomy terms are also translated.
3. Open an existing Resources post in the WPML Editor and update it to refresh the translation settings. Then, send it for translation again to check if the issue persists.
4. Create a new Resources post and send it for translation as a test to see if there is any difference in the translation outcome.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us through the WPML support forum.

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This topic contains 3 replies, has 2 voices.

Last updated by Bigul 1 year ago.

Assisted by: Bigul.

Author Posts
July 17, 2024 at 4:07 pm #15967321

andreaL-68

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It is resource types that we need to be able to translate as well. How do we go about sending that to a translator?

15966408-Screenshot_2024_07_17_081608.png
July 17, 2024 at 4:22 pm #15967379

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to help you to resolve the issue.

The Resource Type is a custom taxonomy and it is assigned to Resources Custom Post Type. Both the Resources and Resource Type are set as *Translatable only show translated items* in WPML>>Settings>>Post Types Translation/Taxonomies Translation.

hidden link

So please send the Resouces posts for translation to translate the Resource Type taxonomy terms.

--
Thanks!

Bigul

15966408-Screenshot_2024_07_17_081608.png
July 17, 2024 at 4:53 pm #15967522

andreaL-68

But when I send resources for translation, those do not get translated. How can we translate these directly?

July 18, 2024 at 9:52 am #15971445

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. The Resource Type terms are showing for translation when I open the following Resources post's French translation for editing in WPML Editor. Please check the attached image for more details.

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So please open an existing Resources post for edit and update it to refresh the translation settings. Then send it for translation and make sure the issue exists or not.

Also, create a new Resources post for testing and check is there any difference in the result.

--
Thanks!

Bigul

2024-07-18_14h44_41.png