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This topic contains 1 reply, has 2 voices.

Last updated by Lauren 3 months, 3 weeks ago.

Assisted by: Lauren.

Author Posts
June 10, 2024 at 6:18 pm #15723631

sebastianS-125

Background of the issue:
I am trying to translate a Metafield / Shortcode / ID in the shortcode on my site hidden link. I am following the normal suggested way.

Symptoms:
No specific issue or error message mentioned.

Questions:
How to translate a Metafield in WPML?
How to translate a Shortcode in WPML?
How to translate an ID in the shortcode using WPML?

June 10, 2024 at 8:03 pm #15723935

Lauren
Supporter

Languages: English (English )

Timezone: America/New_York (GMT-04:00)

Thanks for the additional recordings. I'll need to login and check the settings for the actual query itself.

I would like to request temporary access (wp-admin and FTP) to your site to take better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link

June 11, 2024 at 9:27 pm #15729028

sebastianS-125

I found a solution myself, thank you very much for your effort

sebastianS-125 confirmed that the issue was resolved on 2024-06-11 21:27:18.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.