I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.
To guide you further, please adhere to these instructions:
1. View the Duplicator instructions video: hidden link
3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.
Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.
Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
Also, when I enable this option 'Auto register strings for translation' the translated strings in Armenian are displayed in Woodmart theme header. But the option is temporary and being disabled automatically, and the translations in header being reverted.
Could you please share the latest version of the WoodMart Theme? I've tested this on my local site and I'm getting the same issue. Not sure if this is related to the older version of the theme.
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You can upload the latest version to google drive and share the link with me.
I’m not sure if the file you sent is the correct one, as it still appears to be version 7.5.2. The latest version is v7.6, as indicated here: hidden link.
Sorry to keep you waiting. After some thorough check, I still cannot figure out what's wrong with the String translation showing errors. I will escalate this to our 2nd Tier Support and I will come back to you once I've feedback.
I have feedback and kindly remove this key wpml_string_table_ok_for_mo_import in the wp_options table. This key is causing issues to your server database and could you please let me know how it goes?
I have reported also another issue, that is not fixed yet, here is the quote:
>Also, when I enable this option 'Auto register strings for translation' the translated strings in Armenian are displayed in Woodmart theme header. But the option is temporary and being disabled automatically, and the translations in header being reverted.
It would be nice if we could fix this issue as well.
Ok, I cannot replicate this issue locally. But anyway, this is usually related to the language .mo files outside of the WPML folder in the wp-content/language folder. Could you backup and remove each translation file one at a time to see if this fixes the issue?
If the issue persists, kindly upload the site to a staging URL without your client's data and I will check this out for you. Also, I would need FTP and WP access to the site so that I could check on the server files and login into the site's backend.
The topic ‘[Closed] I am getting an error’ is closed to new replies.
