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[Assigned] I am getting an error

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 25 replies, has 2 voices.

Last updated by Kor 3 days, 1 hour ago.

Assisted by: Kor.

Author Posts
September 6, 2024 at 7:41 pm #16150385

garikN

In string translations page searching My Account does not bring any result, but the string exists in woodmart theme header.
September 9, 2024 at 7:13 pm #16158630

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I regret any inconvenience caused, but to proceed with troubleshooting, I kindly ask for a snapshot of the site. Alternatively, with your permission, I can create one myself. For this purpose, I typically recommend using the free plugin "Duplicator." If you're already familiar with Duplicator (https://wordpress.org/plugins/duplicator/), please skip the following steps and simply send me the archive file you downloaded.

To guide you further, please adhere to these instructions:

1. View the Duplicator instructions video: hidden link

2. Consult WPML's instructions on providing supporters with a copy of your site: https://wpml.org/faq/provide-supporters-copy-site/

3. If the archive file exceeds 400MB, please use Duplicator's file filters to exclude cache, wp-uploads directory, media, and archive files.

Once you have the archive file ready, kindly share the link with us. You can utilize platforms like Google Drive, Dropbox, or similar for file sharing, as the snapshot file might be large.

Please note that your next reply will be private, visible only to you and me. You can paste the file link there. Rest assured that once the issue is resolved, I will delete the local site.
September 11, 2024 at 6:40 pm #16167851

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I've imported your Website and checked on my local end and are you getting this error message shown in the attached screenshot on your end?

Screenshot_32.png
September 12, 2024 at 8:06 am #16169424

garikN

Hello,

Yes, exactly!

Also, when I enable this option 'Auto register strings for translation' the translated strings in Armenian are displayed in Woodmart theme header. But the option is temporary and being disabled automatically, and the translations in header being reverted.

No other issues yet.

Thank you!
September 12, 2024 at 3:48 pm #16172600

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Could you please share the latest version of the WoodMart Theme? I've tested this on my local site and I'm getting the same issue. Not sure if this is related to the older version of the theme.

hidden link

You can upload the latest version to google drive and share the link with me.
September 14, 2024 at 4:51 pm #16178893

garikN

Hello,

here is the Woodmart theme last version.

hidden link

Thank you!
September 16, 2024 at 7:12 pm #16185411

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for your response.

I’m not sure if the file you sent is the correct one, as it still appears to be version 7.5.2. The latest version is v7.6, as indicated here: hidden link.

Could you please verify this?
September 19, 2024 at 7:27 am #16196297

garikN

Hello,

Here is the 7.6 version.

hidden link

Thank you!
September 21, 2024 at 12:51 pm #16204867

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for sharing the latest version of the theme. I will check and revert as quickly as possible

September 24, 2024 at 6:53 pm #16217210

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I still need more time to check on this and I will come back to you as quickly as possible.
September 26, 2024 at 7:39 pm #16227388

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Sorry to keep you waiting. After some thorough check, I still cannot figure out what's wrong with the String translation showing errors. I will escalate this to our 2nd Tier Support and I will come back to you once I've feedback.