I cannot find a template by searching id/slug

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This topic contains 3 replies, has 3 voices.

Last updated by Itamar 1 year ago.

Assisted by: Itamar.

Author	Posts
May 18, 2024 at 4:01 pm #15642015
josephN-9	I am using Foxiz theme. there have "ruby template" to use as shortcode. I cannot find a shortcode from string translation panel by searching id/slug([Ruby_E_Template id="2947"]) Even not from "Admin Texts Translation" How can I find that ? web: hidden link latest wordpress and theme and wpml plugin
May 18, 2024 at 7:39 pm #15642134
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Usually, you would create one template per language and then have one shortcode per language, each with a different ID. To make the templates translatable, you need to go to WPML > Settings > Post Type Translation and set the Ruby Templates Type to "Translatable - only show translated content". If you translate the template it will create a new shortcode with a new ID. Each shortcode then needs to be placed manually on each content inside the WordPress Editor. We can offer a WPML test site on which you can install the latest version of the theme and the theme core plugin for testing. Let us know, and we will send you a link to a test site. Best regards Andreas
May 26, 2024 at 5:17 pm #15671396
josephN-9	Hi there, I have many ruby template and I got all of them by searching id/slug except one that is [Ruby_E_Template id="2947"] Why ?
May 26, 2024 at 6:23 pm #15671496
Itamar WPML Supporter since 02/2016 Languages: English (English ) Timezone: Asia/Jerusalem (GMT+03:00)	Hi, I'll continue to help you with this issue. Can you please explain to me what a "ruby template" is? Why do you expect to find the shortcode in Strings Translation? If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ IMPORTANT - - Please backup the site files and database before providing us access. -- -- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.-- Thanks, Itamar.