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This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to add a new language to your website using WPML but are unable to do so. Additionally, you did not receive an email notification about the support response.
Solution:
To add a new language to your website, follow these steps:
1. Go to the page and edit it.
2. Click on the plus icon.
3. Use the Advanced Translation Editor to translate the page.
4. Complete the translation.
Regarding the email notification issue, it's important to check your email settings and spam folder. Sometimes notifications can be filtered out by email providers.
If you're experiencing issues with automatic translation credits, remember that it's possible to share credits across multiple sites. For more information, visit Automatic Translation Subscription for Multiple Sites.

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 17 replies, has 0 voices.

Last updated by Andrey 1 month, 2 weeks ago.

Assisted by: Andrey.

Author Posts
May 16, 2025 at 9:08 am #17040419

nikolaV-4

Hi Andrey,

I just have a question about your changes WPML setting in database. Will this make a problems with future updates of WPML?

Thanks

May 16, 2025 at 12:54 pm #17041922

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Hello,

I did not find any obvious issues that would cause problems with future WPML updates. There was a value related to WPML's Advanced Translation Editor that did not match our records and your current URL. While I cannot say for sure, this discrepancy could be a result of the site's migration. However, it is not critical to your site, and WPML functions correctly.

Happy Friday 🙂

May 19, 2025 at 3:06 pm #17049304

nikolaV-4

Thank you Andrey.

Have a nice day.

May 19, 2025 at 3:12 pm #17049346

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you. Have a nice one too 🙂