I can't transferr my credits to website from the WPML account

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is unable to transfer credits to their website from their WPML account after updating the plugin and reducing the number of languages. Despite deleting some languages, the WPML WordPress admin panel still requests the same amount of credits as before.
Solution:
If you're experiencing this issue, we recommend you try the following steps:
1. Navigate to Plugins → Add New and select the Commercial tab. Then, click on "Unregister WPML from this site". For more details, visit https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production.
2. After the page loads, click on "Register WPML" and follow the prompts to "Get a key for this site".
3. Complete the site key wizard in your WPML account and copy the new key. Paste the new key in the Commercial tab. Once done, you can delete the old site key from your WPML account.
4. Try to assign new credits by visiting https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#assign-automatic-translation-credits.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.

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Tagged: Documentation request

This topic contains 1 reply, has 2 voices.

Last updated by Andrey 4 months, 3 weeks ago.

Assisted by: Andrey.

Author	Posts
September 18, 2024 at 4:18 pm #16194479
erkanG	Background of the issue: I am trying to transfer credits to my website from my WPML account. The website I need help with is hidden link. Symptoms: I can't transfer my credits to the website from the WPML account. Questions: hidden link I was use Wpml before on this website. Now I am start using again with WPML. I update the plugin and try to translate everything with automatic translate. At the begining Its started and translate 3-4 page and after stop because credit finish. And I delete some languages (It was 7 languages but I make it 3 now because too much credit need.) Now I have 185000 credit in my account and try to tranfer to this website. On the WPML is OK but WPML wordpress admin panel can't get this credits and still wants 435000 credit. I deleted languages but system ignore the deleted langueges. When I try to translate 60 post + 52 pages need to 435000 credit. After deleted some languages -> WPML still try to translate same pages with same amounf of credit. Can you help me?
September 18, 2024 at 4:53 pm #16194857
Andrey Supporter Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+02:00)	Thank you for contacting WPML support. If you have used WPML before, your site may still be using the old site key. To resolve this, please follow these steps: 1. Go to Plugins → Add New and click the Commercial tab. Then, click on "Unregister WPML from this site". https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/#what-if-the-notice-still-appears-after-moving-to-production. 2. After the page loads, click on "Register WPML". You will be prompted to enter the site key. Click on "Get a key for this site". 3. Complete the site key wizard in your WPML account and copy the new key. Paste the new key in the Commercial tab. Once done, you can delete the old site key from the WPML account. 4. Finally, try to assign new credits https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/#assign-automatic-translation-credits. I hope this helps.