firmaD-2
Why I do see 117k credits available, but I find no way to assign them to the site? Honestly I tried everything, I don't know what else I should do
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Portuguese (Brazil) (Português )
Timezone:
Europe/Vienna (GMT+02:00)
Hey there,
In this case, it's best to re-register the website. Please follow these steps:
1. Go to wpml.org/account/sites and remove the website from the list;
2. Add it again and copy the newly generated key;
3. In your website's admin panel, go to Plugins > Add New > Commercial Tab and click on "Unregister WPML from this site";
4. Register the website again, with the key you copied in step #2;
That should do the trick. Let me know how it goes.
firmaD-2
I did the process you shared yesterday and today as well, but nothing changed and no credit are assigned now to the account / URL. I actually see 0 now and it seems they are lost. Previously I had 117.000 assigned (see before vs after).
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Portuguese (Brazil) (Português )
Timezone:
Europe/Vienna (GMT+02:00)
Hello there,
I apologize for the inconvenience. I've added the credits back to your account. Can you please try assigning them to the website one more time? Please let me know if it works this time around.
firmaD-2
Hi, after some time I figured out how to switch to the prepaid system and managed to assign part of the credits. Thanks so much
Lucas Vidal de Andrade WPML Supporter since 11/2023
Languages:
English (English )
Spanish (Español )
German (Deutsch )
Portuguese (Brazil) (Português )
Timezone:
Europe/Vienna (GMT+02:00)
Thank you for the update.
