I can't update your plugins. "Update failed. Forbidden."

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Tagged: Exception

This topic contains 3 replies, has 2 voices.

Last updated by Waqas Bin Hasan 1 year, 10 months ago.

Assisted by: Waqas Bin Hasan.

Author	Posts
September 5, 2023 at 7:53 am #14340541
tinaT-7	I am trying to: Update your plugins. Link to a page where the issue can be seen: I expected to see: Instead, I got:
September 5, 2023 at 9:49 am #14342565
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Hello Tina, Thank you for contacting the support. It may happen due to broken network connection, a server issue and/or a conflict from other plugins and themes. I'll advise to: IMPORTANT: Take full backup of your website and database beforehand. It is highly advised to try the following on a staging/dev site first, so your live website isn't compromised. - deactivate all plugins except WPML. - switch to a standard WordPress theme like 2021 or 2023. - then try updating WPML plugins first. If this doesn't help, then please unregister WPML, delete the existing key from your wpml.org account, create a new one and register WPML. Then retry. If none of this works, then try to update plugins manually from Plugins page: 1) Deactivate existing WPML plugins 2) Delete WPML plugins 3) Download latest versions from https://wpml.org/account/downloads/ 4) Upload using Plugins -> Add New -> Upload 5) Activate Please let me know and I'll try my best to further help you on the matter. Regards.
September 5, 2023 at 1:25 pm #14344929
tinaT-7	Hi Waqas, Thanks for your response. I want to do the manual update, but whenever I try to download the newest version of the plugin, I get the following error: <Error> <Code>InvalidKey</Code> <Message>Unknown Key</Message> </Error> How can I download the newest version? Thank you.
September 6, 2023 at 5:32 am #14348373
Waqas Bin Hasan WPML Supporter since 05/2014 Languages: English (English ) Timezone: Asia/Karachi (GMT+05:00)	Our apologies for that error, there was a technical issue at that time which our team has resolved. Please try again and let me know if it works or not.