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Home › Support › English Support › [Resolved] I created a 404 page using the Theme Builder in Elementor, with the template named 3131. After perma...

[Resolved] I created a 404 page using the Theme Builder in Elementor, with the template named 3131. After perma...

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This topic contains 3 replies, has 1 voice.

Last updated by Shekhar Bhandari 1 month, 3 weeks ago.

Assisted by: Shekhar Bhandari.

Author Posts
March 18, 2026 at 10:50 am #17907616

minZ-2

I created a 404 page using the Theme Builder in Elementor, with the template named 3131. After permanently deleting that template, I created a new one named 3132. However, when I open the 3132 template, it still loads the 3131 template, and when I switch to other languages, no content is displayed.
March 18, 2026 at 10:53 am #17907640

minZ-2

The settings are correct, but the problem still persists.
March 18, 2026 at 10:55 am #17907646

minZ-2

The problem still persists.
March 19, 2026 at 4:29 am #17909668

Shekhar Bhandari
WPML Supporter since 03/2015

Languages: English (English )

Timezone: Asia/Kathmandu (GMT+05:45)

Hello there,

Thank you for contacting WPML support. I'd be happy to assist you on this issue.

Can you delete the 3131 template even from trash if possible and check if it helps.

if not, To debug this issue further, I would need to check your site settings once, for this I would need temporary access (wp-admin and ftp) to your site.

So could you please provide me with those details, you will find the needed fields for this below the comment area when you log in to leave your next reply.
hidden link

This info is private and available to you and WPML supporters only.
Read more about this: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

Note:
Backup your sites before providing the credentials or if possible provide credentials for the test site

Look forward to your reply.

Thanks