Background of the issue:
I am trying to use the WPML Automatic Translation feature to translate content such as FAQs and product pages as part of our multilingual setup. The 'Pay-As-You-Go' mode is enabled, and our account is actively being charged. The issue can be seen at: hidden link.
Symptoms:
Every attempt at translation fails, even though the 'Pay-As-You-Go' mode is enabled. Translation failed for all our Powerline products.
Questions:
Why does the WPML Automatic Translation feature fail despite being charged?
How can I ensure successful translation of my content?
Welcome to the WPML support forum. I will do my best to assist you in resolving the issue.
Please go to WPML >> Settings >> Custom Post Types Translation and ensure that both the Product and FAQ post types are set to: "Translatable – only show translated items". If they are not, please update the settings accordingly after taking a site backup.
Next, navigate to WPML >> Translation Management Dashboard and verify that Product and FAQ posts appear in the translation queue. If they do, please select a Product or FAQ post and try translating it automatically as described here: https://wpml.org/documentation/translating-your-contents/
If the issue persists, kindly share a screencast to help us better understand the problem. You can upload it to Google Drive and share the link with us.
