I have an issue with the language switcher

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Tagged: Compatibility, Go Global Application

This topic contains 6 replies, has 2 voices.

Last updated by Long Nguyen 1 year, 8 months ago.

Assisted by: Long Nguyen.

Author	Posts
September 20, 2023 at 4:16 am #14425981
wilsonO-2	below is the url that after swithc to chinese hidden link but we switch back to english hidden link
September 20, 2023 at 5:13 am #14426125
wilsonO-2	Hi i have turn of the plugin and swithc theme to default theme the problem still the same. Please assisy
September 20, 2023 at 6:45 am #14426625
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to have a testing site where the issue is replicated. Your next reply is set to private to share the info. ❌ IMPORTANT: Please backup your database and website before proceeding ❌ You can use this plugin to create the backup: https://wordpress.org/plugins/duplicator/ ✙ I would need your permission to de-activate and re-activate Plugins and the Theme to change configurations on the site if needed. This is also a reason the backup is critical. Look forward to your reply. Thanks
September 21, 2023 at 1:44 am #14434095
wilsonO-2	Good day, have you check ?
September 21, 2023 at 2:06 am #14434111
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, The issue comes from the plugin Permalinks Customizer. I've disabled that plugin on your site and the language switcher works properly. Can you please confirm this? This plugin is not available in our list of compatible plugins, which you can check here https://wpml.org/plugin/ So I suggest you contact the plugin author and ask them to join our Go Global program where our Compatibility developers will help them to make their product compatible with WPML. https://wpml.org/documentation/support/go-global-program/ Look forward to your reply. Thanks
September 21, 2023 at 3:41 am #14434217
wilsonO-2	yes, i saw this plugin but since i disable all the plugin except WPML . so thought that was WPML feature. "Permalinks Customizer"
September 21, 2023 at 4:19 am #14434311
Long Nguyen WPML Supporter since 02/2022 Languages: English (English ) Timezone: Asia/Ho_Chi_Minh (GMT+07:00)	Hi, If you see the main issue of this ticket with the language switcher URL is resolved, please mark it as Resolved. Thanks and have a good day.