Skip to content Skip to sidebar

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported that after translating the category and product category, clicking on the product category in the Arabic version redirects to the English version instead of opening in Arabic.
Solution:
We reviewed the provided URL and observed that the product category loads correctly in both languages. We requested the client to clarify the issue further or provide a screenshot highlighting the problem. Additionally, we enabled debug information for this ticket and asked the client to provide this information by following the instructions at http://wpml.org/faq/provide-debug-information-faster-support/.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

This topic contains 1 replies, has 0 voices.

Last updated by Andrey 2 weeks, 4 days ago.

Assisted by: Andrey.

Author Posts
April 16, 2026 at 1:03 pm #17974490

Altaf Hussain

its working now i already translate the category and product category but when i click on product category tests while in arabic version of my website its not opening it fall down to english one not open in ar but this link hidden link

April 17, 2026 at 1:39 pm #17977015

Andrey
WPML Supporter since 06/2013

Languages: English (English ) Russian (Русский )

Timezone: Europe/Kyiv (GMT+03:00)

Thank you for contacting WPML support.

I’ve checked the URL you provided, but I’m not seeing the issue. The product category appears to load correctly in both languages.

Could you please clarify what I might be missing or share a screenshot highlighting the problem?

I've enabled debug information for this support ticket. Please refer to this link for instructions on how to retrieve this information from your site and provide it to us: http://wpml.org/faq/provide-debug-information-faster-support/

الفحوصات-–-eg-prcnstore-com.png
Testing-–-eg-prcnstore-com.png