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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client was experiencing issues with WPForms where translated confirmation emails were appearing in the original language instead of the selected translation language. Despite setting up translations for notifications in Slovenian, the emails were being sent in English.
Solution:
We advised the client to ensure that the forms and their notifications are translated through WPML's Translation Management rather than String Translation. The specific steps included:
1. Access the form settings in the WPForms builder at the URL provided (specific to the client's site).
2. Add the translated text directly in the form's notification settings for the Slovenian version.
3. Save these changes and update the form translations via WPML's Translation Management.
4. Verify that the translations are correctly implemented by checking in WPML's String Translation.
We also provided a link to the documentation for further guidance on translating forms using WPML and WPForms: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.

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This topic contains 4 replies, has 0 voices.

Last updated by Carlos Rojas 4 months, 3 weeks ago.

Assisted by: Carlos Rojas.

Author Posts
February 11, 2025 at 9:50 am #16690657

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

I can see you created a new form (Obrazec Splošen (ID #116171)) and there are 3 forms in the trash (hidden link).

Could you tell me the form you are using on the VIP page?

Also, could you confirm whether this is the VIP page you are referring to?
hidden link

February 11, 2025 at 9:55 am #16690686

gregorB-9

Hi,

yes, I've created this new form because i went step by step. this is on contact page. hidden link

I would like to only focus on this one and when it will work i will duplicate it to VIP.

February 11, 2025 at 10:34 am #16690859

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Please try now: hidden link

The form Obrazec Splošen (ID #116171) wasn't translated yet. I translated already for you in WPML -> Translation Management

February 11, 2025 at 8:53 pm #16693631

gregorB-9

Hi,

I have created one more nad the problem is the same. I create it. Go to strings translation because if i go to translation management it is all content in english.

And when I go to strings translation and change tekst in email and tekst in subject mail, then i get in original and in english email both in english. But in string translation I see original language.
So please. My client is waiting for me we only have this to arrange to publish it. Can someone help me??

hidden link

New contact: Obrazec Splošen (ID #121398)

Posnetek zaslona 2025-02-11 215212.png
Posnetek zaslona 2025-02-11 214922.png
Posnetek zaslona 2025-02-11 214045.png
February 11, 2025 at 9:02 pm #16693681

gregorB-9

Now i have tested it and created another one and translated it in translation management ind i get all emails in english.

February 12, 2025 at 10:00 am #16695318

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

You cannot translate the forms in String Translation, you must translate the forms in WPML -> Translation Management as indicated in the documentation I shared at the beginning of this ticket: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/

If you don't translate the forms via WPML -> Translation Management it won't work correctly.

February 12, 2025 at 10:07 am #16695410

gregorB-9

I told you that ive tried both and if i translate it in t. management it is all content in english...

February 12, 2025 at 11:02 am #16695822

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

The last form you created: Obrazec Splošen (ID #121398) is working correctly --see attached image-

I see no English content in the email.

FireShot Capture 094 - Potrditev prejema povpraševanja NK Olimpija - carlos.r@onthegosyste_ - [mail.google.com].png
February 12, 2025 at 11:11 am #16695935

gregorB-9

Hi,

is it possible that is someting with wrong with my settings, because i get it in english 🙁

Posnetek zaslona 2025-02-12 121007.png
February 12, 2025 at 12:02 pm #16696212

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Are you sending the form from Slovenian?

Could you check if the issue persists from your mobile phone or another device?

February 12, 2025 at 5:52 pm #16698526

gregorB-9

Hi, yes it's the same....all content in english, althroug i've sent it in slovenian.

February 13, 2025 at 8:39 am #16700657

Carlos Rojas
WPML Supporter since 03/2017

Languages: English (English ) Spanish (Español )

Timezone: Europe/Madrid (GMT+02:00)

Hi,

I can´t reproduce it. I have tested again and the error doesn´t appear.

FireShot Capture 096 - Potrditev prejema povpraševanja NK Olimpija - carlos.r@onthegosyste_ - [mail.google.com].png