This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing issues with WPForms where translated confirmation emails were appearing in the original language instead of the selected translation language. Despite setting up translations for notifications in Slovenian, the emails were being sent in English.
Solution:
We advised the client to ensure that the forms and their notifications are translated through WPML's Translation Management rather than String Translation. The specific steps included:
1. Access the form settings in the WPForms builder at the URL provided (specific to the client's site).
2. Add the translated text directly in the form's notification settings for the Slovenian version.
3. Save these changes and update the form translations via WPML's Translation Management.
4. Verify that the translations are correctly implemented by checking in WPML's String Translation.
We also provided a link to the documentation for further guidance on translating forms using WPML and WPForms: https://wpml.org/documentation/related-projects/creating-multilingual-forms-using-wpforms-and-wpml/
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
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Last updated by 4 months, 3 weeks ago.
Assisted by: Carlos Rojas.