This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is unable to edit the English version of their website's front page using WPML. Despite verifying WPML settings, updating plugins, themes, and WordPress, and clearing the cache, changes to the English version are not being saved or applied. The client also cannot open the English version of certain pages.
Solution:
We determined that the issue is not caused by WPML, as the client cannot edit the header of the front page even when WPML is disabled. This suggests a problem with another plugin or the theme itself. We recommend the following steps:
1) Disable all plugins and attempt to edit the header. If this resolves the issue, it indicates a plugin conflict.
2) If disabling plugins does not resolve the issue, it is likely a theme issue.
3) If the problem goes away with all plugins disabled, reactivate the plugins one by one or in small groups to identify the problematic plugin.
For translating content created using the Gutenberg editor, please read our guide on Translating sites that use full site editing.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 6 replies, has 1 voice.
Last updated by 2 weeks, 5 days ago.
Assisted by: Andreas W..
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