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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client needs help adding credits to the domain psychotherapy-ipsk.com.pl as it cannot be added in the management panel.
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1. Ensure you are logged into wpml.org.
2. Navigate to

WordPress Dashboard > Plugins > Add New > Commercial (Tab)

.
3. Click the Unregister WPML link. (Your translations will remain safe)
4. Click the Register WPML at the right section of the screen.
5. Click the Get a key for this site link. A new page will open, and the auto-generated key will appear in a pop-up.
6. Copy the key and paste it into the Site Key input box.
7. Click the OK button.
After completing these steps, visit Manage Credits to assign the credits to your website.
For more detailed instructions, please refer to our documentation on how to register WPML.

If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

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This topic contains 6 replies, has 0 voices.

Last updated by Christopher Amirian 1 month, 2 weeks ago.

Assisted by: Christopher Amirian.

Author Posts
March 13, 2026 at 7:42 pm #17896641

paulinaK-5

I need help adding credits to the correct domain (psychotherapy-ipsk.com.pl) - it can't be added in the management panel

March 15, 2026 at 1:44 pm #17898226

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Welcome to WPML support. Please follow the steps below:

- Make sure that you are logged in wpml.org.
- Go to "WordPress Dashboard > Plugins > Add New > Commercial (Tab)".
- Click the "Unregister WPML" link. (Your translations will be safe)
- Click the "Register WPML" at the right section of the screen.
- Click the "Get a key for this site" link annotated in the screenshot below.
- A new page will open up and the auto-generated key will show in pop-up.
- Copy the key and paste it into the "Site Key" input box annotated in the screenshot below.
- Click the "OK" button.

Screenshot:

hidden link

For more information:

https://wpml.org/faq/install-wpml/#register

After that, go to:

https://wpml.org/account/manage-credits/

And you will be able to assign the credits to the website.

Thanks.

March 16, 2026 at 8:32 am #17898963

paulinaK-5

I did it and I have credits assigned in the wpml.org panel, but on the psychotherapy-ipsk.com.pl website in the translation panel I get a message that the data is missing and the translation cannot be performed.

Zrzut ekranu 2026-03-16 093235.png
Zrzut ekranu 2026-03-16 093017.png
March 16, 2026 at 8:36 am #17898998

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi, I'd appreciate it if you could give me the URL/User/Pass of your WordPress dashboard after you make sure that you have a backup of your website.
It is absolutely important that you give us a guarantee that you have a backup so if something happens you will have a point of restore.

Make sure you set the next reply as private.

March 16, 2026 at 3:19 pm #17901194

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hi,

Thank you for the login information. Would you please check the video below to update WPML?

hidden link

Make sure you have a backup. After that, get back to us, and I will follow up on the issue to fix.

Thanks.

March 16, 2026 at 9:29 pm #17901778

paulinaK-5

Hello, thank you. Now i can use credits. But now I have another problem because the blog posts on the blog page are not displayed in the original language (hidden link) or in English (hidden link)

March 17, 2026 at 10:24 am #17903516

Christopher Amirian
WPML Supporter since 07/2020

Languages: English (English )

Timezone: Asia/Yerevan (GMT+04:00)

Hello,

I checked this is the page that contains the Blog posts:

hidden link

It has only one entry and that entry is in draft mode. So you need to publish it both for Polish and English.

If you have additional questions I'd appreciate it if you could open up a new chat.

That will help us to organize and serve you better, and it is fair to our other customers.

Thanks.