I updated the layout file, but the WMPL translation queue keeps getting stuck without automatic tran...

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Tagged: ATE, Compatibility

This topic contains 15 replies, has 2 voices.

Last updated by Bobby 11 months ago.

Assisted by: Bobby.

Author	Posts
July 8, 2024 at 8:24 am
havynL	Background of the issue: I updated the layout file on my site hidden link. Symptoms: The WPML translation queue keeps getting stuck without automatic translation. I updated the layout file, but the WMPL translation queue keeps getting stuck without automatic translation. Questions: Why is the WPML translation queue getting stuck? How can I fix the automatic translation issue in WPML? How is this stuck state resolved?
July 8, 2024 at 9:35 am
July 9, 2024 at 5:17 am #15917590
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, I have done a few tests and can verify that any other content is translated as expected when sent for automatic translation. As you noticed I also created a duplicate of the layout to further test since it has a new database ID many times I have noticed that doing that will resolve the issue if it's caused due to a stuck job ID or db ID. The issue was reproduced again with the duplicate as well. In my experience, this points to possibly an element or row that might be causing issues when sent to automatic translation. To test this I will need to create a duplicate and test each element, one by one. Can I proceed to do this on your site or would you rather provide us with a staging site to continue with the debugging steps?
July 9, 2024 at 4:41 pm #15922257
havynL	Yes, I can provide staging environments for testing.
July 9, 2024 at 4:56 pm #15922322
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you, I have enabled the private field reply to share the access details!
July 9, 2024 at 5:06 pm
July 9, 2024 at 9:10 pm #15923311
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you, what is the server protection access?
July 10, 2024 at 3:22 am #15924669
havynL	I'm trying to connect using 157.245.215.47:22 and it's connecting fine. I don't understand what you mean by permissions? [removed] hidden link
July 10, 2024 at 11:41 pm #15930526
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	See my screenshot please
July 11, 2024 at 3:34 am
July 11, 2024 at 7:06 pm #15937295
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Thank you! Our team is currently working on this and we will update you as soon as there are news.
July 11, 2024 at 7:08 pm #15937296
havynL	Thank you! I've been waiting in fear of missing some news, my time now is 03am.
July 11, 2024 at 10:49 pm #15938055
havynL	Hi Bobby, I'd like to know if there are any new developments, thank you!
July 12, 2024 at 8:26 pm #15944493
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, We are still testing this issue as we did find that there is an error triggered by the Woodmart theme causing this job to be stuck. Once I have more updates I will update you here.
July 12, 2024 at 10:55 pm #15944895
Bobby WPML Supporter since 04/2015 Languages: English (English ) Timezone: America/Los_Angeles (GMT-07:00)	Hi there, The layout you are using for the single product, did you create this layout or did you use one of the templates from Woodmart? If you used a template, which template was it?