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This topic contains 9 replies, has 3 voices.

Last updated by Imran Pirvani 11 months ago.

Assigned support staff: Ahmed Ibrahim.

Author Posts
November 11, 2020 at 8:59 am #7422841

Imran Pirvani

i am facing this error when i go to translation management

ICanLocalize migration could not complete

please guide

November 11, 2020 at 9:00 am #7422845

Imran Pirvani

here is the complete error

ICanLocalize migration could not complete
WPML needs to update your connection to ICanLocalize, but could not complete the change.

Please contact WPML support and give them the following debug information:

Failed step: token
WPML_TM_ICL20_Migrate_Remote::get_token - 0: Missing ICL Website ID ($ts_id)

November 11, 2020 at 7:15 pm #7428265

Ahmed Mamdouh
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi and thanks for contacting our support forum,

Are you using the ICanLocalize translation service? if no please go to WPML -> Support -> troubleshooting then click on the "Reset professional translation state" button after mark the check box above the button.

Best regards,
Ahmed Mamdouh.

November 12, 2020 at 6:50 am #7430915

Imran Pirvani

No changes, i did reset but not working.

November 12, 2020 at 6:51 am #7430917

Imran Pirvani

same issue still showing

11.png
November 12, 2020 at 8:43 am #7431403

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

This is Ahmed Ibrahim, and I'll help you with this issue as Ahmed Mamdouh is off today.

I'll set the next reply as private for you, and please send me the site credentials and I'll investigate the issue and come back to you.

Best regards,
Ahmed Ibrahim.

November 12, 2020 at 4:50 pm #7436799

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

I've fixed the issue for you, please check and let me know if everything is ok now.

Best regards,
Ahmed Ibrahim.

November 18, 2020 at 6:38 am #7472089

Imran Pirvani

due to some issue i restore the website on previous version. Now there are two issues.

1. Ican localise issue as old issue
2. Wocoomerce multilingual is not working

7430917-11_9.png
November 18, 2020 at 3:15 pm #7475761

Ahmed Ibrahim
Supporter

Languages: English (English ) Arabic (العربية )

Timezone: Africa/Cairo (GMT+02:00)

Hi,

To fix ICL migration issue,
- Please go to WPML -> Support -> troubleshooting
- Click on "Enable other translation services"
- Then click on "Refresh translation services"
- Then click on "Reset professional translation service" and the issue should be resolved.

After that, if the Wocoomerce multilingual issue still exists, please open a new ticket to handle it, as it will be confusing to discuss 2 different issues in the same ticket.

Best regards,
Ahmed Ibrahim.

November 19, 2020 at 4:50 am #7479873

Imran Pirvani

My issue is resolved now. Thank you!