if I activate the WPML Multilingual CMS plugin, the WP admin site gets broken

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Exception

This topic contains 3 replies, has 3 voices.

Last updated by Carlos Rojas 1 year, 11 months ago.

Assisted by: Carlos Rojas.

Author	Posts
September 7, 2023 at 9:40 am #14357787
diegoD-14	Tell us what you are trying to do? Update the website. I have everything up to date but after some troubleshooting, I noticed that if I activate the WPML Multilingual CMS plugin, the WP admin site gets broken. Is there any documentation that you are following? No Is there a similar example that we can see? No What is the link to your site? hidden link
September 7, 2023 at 10:05 am #14358235
Mihai Apetrei WPML Supporter since 03/2018 Languages: English (English ) Timezone: Europe/Bucharest (GMT+03:00)	Hi there. Before your ticket is assigned to one of my colleagues, I will try to help. 1. Please try and enable debugging in WordPress and provide us the output of the log. You can do this by setting these options in wp-config.php // Turn debugging on define('WP_DEBUG', true); // Tell WordPress to log everything to /wp-content/debug.log define('WP_DEBUG_LOG', true); // Turn off the display of error messages on your site define('WP_DEBUG_DISPLAY', false); // For good measure, you can also add the following code, which will hide errors from being displayed on-screen @ini_set('display_errors', 0); 2. Please make sure that you are using the latest versions of our plugins: https://wpml.org/account/downloads/ (select "I want to download manually") 3. Can you also please paste your WPML Debug information in the Debug information field I activated below after you restore your site first to a recent backup? - http://wpml.org/faq/provide-debug-information-faster-support/ Please let us know how things go. Mihai Apetrei
September 7, 2023 at 11:40 am #14358919
diegoD-14	Hello, we have completed the first two points, but the third point couldn't be executed. When we activate the WPML plugin with the latest version, we are unable to access the WordPress wp-admin, and this error appears. What can we do? Attached is a screenshot of the error.
September 8, 2023 at 1:24 pm #14366947
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hello, My name is Carlos and I will continue working on this ticket I kindly ask you to follow these steps in order to get more information about the issue: - Reproduce the issue - Connect to the site via FTP - Share the content (or at least the last Fatal Error) that should appear in the content of the debug.log file located within the wp-content folder Looking forward to your message.