I'm trying to figure out where I can change the site key.

Tagged: Account Issues

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Last updated by amreH 1 month, 3 weeks ago.

Assisted by: Lauren.

Author	Posts
May 19, 2025 at 8:33 pm #17050498
amreH	Background of the issue: The website hidden link was previously managed by another business entity. We have now moved the management in-house. We encountered an error related to the site key and are trying to update it to a new one. The documentation mentions a 'Registration' section under 'Support', but this option is not visible in our installation. Symptoms: Error in the log: 'wpml: Unable to register: Site key not matching'. Questions: Where can I change the site key in WPML? Why is the 'Registration' section under 'Support' not appearing in our installation?

Author

Posts

May 19, 2025 at 8:33 pm #17050498

amreH

Background of the issue:
The website hidden link was previously managed by another business entity. We have now moved the management in-house. We encountered an error related to the site key and are trying to update it to a new one. The documentation mentions a 'Registration' section under 'Support', but this option is not visible in our installation.

Symptoms:
Error in the log: 'wpml: Unable to register: Site key not matching'.

Questions:
Where can I change the site key in WPML?
Why is the 'Registration' section under 'Support' not appearing in our installation?