images of translated products not show

Problem:
The images of translated products are not displaying

Solution:
The issue was resolved with the following steps:

1. Create a full backup
2. Go to WPML > Settings > Media Translation
3. Make sure the following options are checked:

- Translate existing media in all languages
- Duplicate existing media for translated content
- Duplicate the featured images for translated content

4. Click " Start"
5. Wait for the process to finish then check again

Relevant Documentation:
https://wpml.org/documentation/getting-started-guide/media-translation/

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This topic contains 2 replies, has 2 voices.

Assisted by: Mohamed Sayed.

Author	Posts
January 14, 2024 at 5:57 pm #15182580
mohammada-74	images of translated products not show even with the following option in the screenshot
January 15, 2024 at 10:54 am #15184362
mohammada-74	hi
January 15, 2024 at 11:50 am #15184787
Mohamed Sayed	Hi Mohammad, Thanks for contacting WPML support. 1. To ensure the quickest and most accurate support, please provide your debug information so that I can get a look at some of your configurations. You can find it in WPML > Support > click on “Debug information” link. Please check this link for more info: http://wpml.org/faq/provide-debug-information-faster-support/ 2. Kindly try the following steps after creating a full database and website backup: - Go to WPML > Settings > Media Translation - Make sure all the options marked in the screenshot are checked - Click " Start" - Wait for the process to finish then check again 3. If the issue persists, please share a link to one of the translated products where I can see this issue. I also see some images are missing on the default language (hidden link) Kind regards, Mohamed