This thread is resolved. Here is a description of the problem and solution.
Problem:
The client is trying to translate only three specific images on their website using the Media Translation plugin. However, after doing so, some other images that do not require translation are not displayed on the translated pages. The client noticed that missing images have a pencil icon in the Media Translation editor, while the images that are displayed correctly have a plus icon
Solution:
If you're experiencing missing images on your translated pages after using Media Translation, we recommend the following steps:
1) Navigate to WPML >> Support page, and click on the Troubleshooting link.
2) On the Troubleshooting page, click on the following options in the Clean up section, waiting for confirmation after each:
- Clear the cache in WPML
- Remove ghost entries from the translation tables
- Fix element_type collation
- Set language information
- Fix WPML tables collation
- Assign translation status to duplicated content
- Fix terms count
- Fix post type assignment
- Cleanup and optimize string tables
3) Go to WPML >> Settings >> Media Translation.
4) Click on the Start button and wait for the process to finish.
After completing these steps, delete the homepage translation on the staging site and translate it again. This should resolve the issue as it may have been caused by corruption of the images in the English language.
If this solution doesn't look relevant to your issue, please open a new support ticket with us.
This is the technical support forum for WPML - the multilingual WordPress plugin.
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This topic contains 18 replies, has 2 voices.
Last updated by 11 months, 3 weeks ago.
Assisted by: Bigul.
