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[Resolved] In the front page a particular language not switching

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is experiencing an issue where the German homepage redirects to the default language homepage.
Solution:
1. We recommend checking if the German homepage status is set to 'Published' and not 'Draft'. This can be confirmed by seeing if the issue persists when logged into the site. If the page works correctly for logged-in users, changing the status from 'Draft' to 'Publish' should resolve the issue.
2. We also noticed the 'Redirect Redirection' plugin is installed. It's advisable to check if any redirections have been set up using this plugin and consider disabling it temporarily to see if that solves the issue.

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This topic contains 3 replies, has 2 voices.

Last updated by Noman 1 year, 3 months ago.

Assisted by: Noman.

Author Posts
January 9, 2024 at 11:22 am #15164060

timS-73

I am trying to:

Link to a page where the issue can be seen: hidden link

I expected to see: hidden link

Instead, I got: hidden link
January 9, 2024 at 11:35 am #15164101

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Can you please make sure the German home page status is set as published and not Draft. You can confirm it by checking the issue after logging in to your site. If it’s working correctly for logged in users then this issue is due to the Draft status and you can fix it by switching the German home page to Publish.

If the issue persists, please add the debug report in the Debug Information box. I have also enabled the debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

Thank you
January 9, 2024 at 12:19 pm #15164320

timS-73

I've checked the front pages are published but still the error persisting.
January 9, 2024 at 1:18 pm #15164606

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thanks for providing the debug info of your site, it seems fine. I noticed that you have the 'Redirect Redirection' plugin installed. Could you please check if any redirections have been set up using this plugin? Try disabling the plugin temporarily to see if it resolves the issue.

If the issue persists, please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue.

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you