This thread is resolved. Here is a description of the problem and solution.
Problem:
The client upgraded their license and was charged an extra 19% VAT, despite having included their VAT Number in the account details.
Solution:
We found that the VAT number provided by the client is valid, but it was not validated by the VIES system at the time of the transaction, likely due to a temporary error. We have manually validated the VAT number and issued a refund for the VAT amount charged. The client can download the updated invoice from their Payment history page.
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This topic contains 1 replies, has 2 voices.
Last updated by 1 year, 5 months ago.
Assisted by: Waqas Bin Hasan.
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