You are experiencing issues with exporting and importing products to a new store.

<br /><br />Regarding the export and import of products, we recommend following the steps outlined in our documentation here: <a href=\'https://wpml.org/documentation/related-projects/wpml-export-and-import/\'>https://wpml.org/documentation/related-projects/wpml-export-and-import/</a>. Please review this guide and let us know if anything is unclear.<br /><br />If the provided solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at <a href=\'https://wpml.org/known-issues/\'>https://wpml.org/known-issues/</a>, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.

In the WPML > Support tab, I'm seeing incorrect site status information. It says that the WooCommer...

This is the technical support forum for WPML - the multilingual WordPress plugin.

Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.

Tagged: Documentation request

This topic contains 2 replies, has 1 voice.

Last updated by przemyslawD-3 6 months ago.

Assisted by: Otto.

Author	Posts
November 11, 2025 at 6:41 pm #17568107
przemyslawD-3	Background of the issue: I am trying to verify the site status information in the WPML > Support tab for my site hidden link. I want to ensure that the WooCommerce Multilingual & Multicurrency extension and WPML Media are correctly recognized as installed and activated. Symptoms: The WPML > Support tab incorrectly states that the WooCommerce Multilingual & Multicurrency extension and WPML Media are not installed, even though they are installed and activated. Questions: Why does the WPML > Support tab show incorrect site status information for installed extensions? How can I resolve the issue of WPML not recognizing installed extensions?
November 11, 2025 at 6:43 pm #17568182
przemyslawD-3	Hi, as I mentioned above: In the WPML > Support tab, I'm seeing incorrect site status information. It says that the WooCommerce Multilingual & Multicurrency and WPML Media extensions are not installed. In fact, both are installed and activated. I'll just add that I'm having some trouble exporting and importing products to my new store. Before I export them, I want to make sure everything is OK on the export side.
November 11, 2025 at 8:07 pm #17568272
Otto	Hello, In our experience it is better to handle one issue per ticket. As this one is duplicated here: https://wpml.org/forums/topic/in-the-wpml-support-tab-im-seeing-incorrect-site-status-information-it-says-that-the-woocommer-2/ let's focus on the import/export question. I'll reply in the other ticket shortly. This documentation explains how to export and import products: https://wpml.org/documentation/related-projects/wpml-export-and-import/ If you haven't done it yet, please take a look and let me know if there is something not clear. Best Regards, Otto
November 12, 2025 at 11:26 am #17570097
przemyslawD-3	I will replay withe second ticket