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This thread is resolved. Here is a description of the problem and solution.

Problem:
The client is using the CAPTCHA 4WP module on their website, and the auto-detection of the Turnstile CAPTCHA language does not work in the different languages of the homepage. The module provider mentioned that this is managed via the Navigator: language property.
Solution:
We suggested that the client temporarily disable WPML and switch the website language to English from the WordPress settings to check if the language detection works correctly in this setup. This approach helps determine if the issue is related to how the CAPTCHA is implemented, which might be setting a fixed language regardless of WPML settings. We advised the client to ensure they have a backup or to perform this test on a staging site.

If this solution does not resolve the issue or seems outdated, we recommend opening a new support ticket. It's also advisable to check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.

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This topic contains 1 reply, has 2 voices.

Last updated by Dražen 8 months, 1 week ago.

Assisted by: Dražen.

Author Posts
August 23, 2024 at 10:33 am #16098102

andrev-15

Hintergrund des Themas:
We are using your CAPTCHA 4WP module on this customer website hidden link and have problems that the auto detection of the turnstyle language does not work in the different languages of the homepage. According to the module provider, this is done via the Navigator: language property.

Die Symptome:
The auto detection of the Turnstile CAPTCHA language does not work in the different languages of the homepage.

Fragen:
Is it possible that you do not support the language property after the website language selection?

August 23, 2024 at 12:13 pm #16098466

Dražen
Supporter

Languages: English (English )

Timezone: Europe/Zagreb (GMT+02:00)

Hello,

Thanks for contacting us.

I am not sure how you are adding this captcha via some code or integration. But if possible try to disable WPML; switch your WP website language from Settings to EN, and see if the detection of language works like that. My guess is that this is added via some code in which language is set, the same as Google Captcha work, so whatever is set inside the implemented code, that language is used, no matter if you are using WPML or not. Not something that is controlled or can be affected by us.

Please try, to make sure you have a backup or are testing this on the staging site and let us know how it goes.

Regards,
Drazen