Infinite redirect loop between two pages with common slug but different parents

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Supporter timezone: America/Los_Angeles (GMT-08:00)

Tagged: Exception

This topic contains 6 replies, has 1 voice.

Last updated by yubicoI 4 hours, 24 minutes ago.

Assisted by: Bobby.

Author	Posts
December 4, 2024 at 7:10 pm #16474074
yubicoI	Background of the issue: I am trying to visit either of the following pages and change the language to anything besides English, which causes an infinite redirect loop to the other page. The pages are: hidden link and hidden link. I attempted to set this up using a WordPress playground but needed to register the WPML plugin on the test site, which seemed out of scope. I suspect this issue is related to how WordPress handles canonical redirects and the omission of the parent page in query vars. I tried disabling canonical redirects, but the issue persisted with inconsistent results across browsers. I need help pinpointing the source of the issue. Symptoms: When attempting to change the language on the specified pages, WPML causes an infinite redirect loop between the two pages. The expected behavior was to redirect to the homepage in the selected language, but instead, it redirects back and forth between the two pages. Questions: How can I resolve the infinite redirect loop between pages with a common slug but different parents? Is there a way to configure WPML to handle redirects without changing the page slugs?
December 6, 2024 at 10:00 am #16485293
Laura Supporter Languages: English (English ) Italian (Italiano ) Timezone: Europe/Rome (GMT+01:00)	Hi, thanks for contacting us. Before further debugging the issue, could you please update WPML and String Translation? You're using an old version which isn't compatible with your WordPress version, so there's a chance your issue might be solved with an update.
December 9, 2024 at 2:10 pm #16493533
yubicoI	Hey there, that was the first thing I tried, but it didn't resolve the issue. I uploaded the diagnostics file after rolling back my local environment since I made a lot of tweaks to debug this, which is why it shows the older versions, but, after rolling back, I did update everything, and, still see the issue. For what it's worth, I see this issue when disabling all plugins besides WPML as well as switching my theme to a stock WordPress theme like TwentyTwentyFive and visiting the relevant URLs directly.
December 9, 2024 at 5:31 pm #16494587
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, The issue is happening only with the translations correct? When I test the default language URLs I get 200 OK. The translations do give me a 301 redirect >>> hidden link > -------------------------------------------- > 301 Moved Permanently > -------------------------------------------- Status: 301 Moved Permanently Code: 301 Connection: close Content-Length: 0 Content-Type: text/html; charset=UTF-8 X-Redirect-By: WPML Location: hidden link X-Frame-Options: SAMEORIGIN X-Xss-Protection: 1; mode=block X-Content-Type-Options: nosniff Referrer-Policy: strict-origin-when-cross-origin Via: 1.1 google, 1.1 varnish Accept-Ranges: bytes Age: 0 Date: Mon, 09 Dec 2024 17:29:20 GMT Strict-Transport-Security: max-age=31536000; includeSubDomains; preload X-Served-By: cache-par-lfpg1960039-PAR X-Cache: MISS X-Cache-Hits: 0 X-Timer: S1733765360.449660,VS0,VE305 Vary: Accept-Encoding >>> hidden link > -------------------------------------------- > 301 Moved Permanently > -------------------------------------------- Status: 301 Moved Permanently Code: 301 Connection: close Content-Length: 0 Content-Type: text/html; charset=UTF-8 X-Redirect-By: WPML Location: hidden link X-Frame-Options: SAMEORIGIN X-Xss-Protection: 1; mode=block X-Content-Type-Options: nosniff Referrer-Policy: strict-origin-when-cross-origin Via: 1.1 google, 1.1 varnish Accept-Ranges: bytes Age: 0 Date: Mon, 09 Dec 2024 17:29:21 GMT Strict-Transport-Security: max-age=31536000; includeSubDomains; preload X-Served-By: cache-par-lfpg1960045-PAR X-Cache: MISS X-Cache-Hits: 0 X-Timer: S1733765361.788551,VS0,VE308 Vary: Accept-Encoding >>> hidden link > -------------------------------------------- > 301 Moved Permanently > -------------------------------------------- Status: 301 Moved Permanently Code: 301 Connection: close Content-Length: 0 Content-Type: text/html; charset=UTF-8 X-Redirect-By: WPML Location: hidden link X-Frame-Options: SAMEORIGIN X-Xss-Protection: 1; mode=block X-Content-Type-Options: nosniff Referrer-Policy: strict-origin-when-cross-origin Via: 1.1 google, 1.1 varnish Accept-Ranges: bytes Age: 0 Date: Mon, 09 Dec 2024 17:29:21 GMT Strict-Transport-Security: max-age=31536000; includeSubDomains; preload X-Served-By: cache-fra-eddf8230057-FRA X-Cache: MISS X-Cache-Hits: 0 X-Timer: S1733765361.118006,VS0,VE337 Vary: Accept-Encoding >>> hidden link > -------------------------------------------- > 301 Moved Permanently > -------------------------------------------- Status: 301 Moved Permanently Code: 301 Connection: close Content-Length: 0 Content-Type: text/html; charset=UTF-8 X-Redirect-By: WPML Location: hidden link X-Frame-Options: SAMEORIGIN X-Xss-Protection: 1; mode=block X-Content-Type-Options: nosniff Referrer-Policy: strict-origin-when-cross-origin Via: 1.1 google, 1.1 varnish Accept-Ranges: bytes Date: Mon, 09 Dec 2024 17:29:21 GMT Age: 0 Strict-Transport-Security: max-age=31536000; includeSubDomains; preload X-Served-By: cache-par-lfpg1960087-PAR X-Cache: HIT X-Cache-Hits: 1 X-Timer: S1733765361.483954,VS0,VE1 Vary: Accept-Encoding >>> hidden link > -------------------------------------------- > 301 Moved Permanently > -------------------------------------------- Status: 301 Moved Permanently Code: 301 Connection: close Content-Length: 0 Content-Type: text/html; charset=UTF-8 X-Redirect-By: WPML Location: hidden link X-Frame-Options: SAMEORIGIN X-Xss-Protection: 1; mode=block X-Content-Type-Options: nosniff Referrer-Policy: strict-origin-when-cross-origin Via: 1.1 google, 1.1 varnish Accept-Ranges: bytes Date: Mon, 09 Dec 2024 17:29:21 GMT Age: 1 Strict-Transport-Security: max-age=31536000; includeSubDomains; preload X-Served-By: cache-par-lfpg1960050-PAR X-Cache: HIT X-Cache-Hits: 1 X-Timer: S1733765362.515197,VS0,VE1 Vary: Accept-Encoding Please go to WPML->Lanugages and switch your language URL format to Different languages in directories, and let me know your results.
December 10, 2024 at 7:47 pm #16500252
Bobby Supporter Languages: English (English ) Timezone: America/Los_Angeles (GMT-08:00)	Hi there, Following up on this, were you able to review the information shared above?
December 11, 2024 at 7:08 pm #16505189
yubicoI	Just to be clear, the pages in question do not have translated versions, the intended experience is that a user is sent to the homepage in the language they chose if attempting to change language on one of those pages. Other pages on the site do this correctly. This problem is also solved by using non-unique slugs for the pages, but, WordPress and WPML should support identical slugs like this as far as I understand considering the parent is different. If I change the URL format to "Different languages in directories", I have the following redirects reliably hidden link goes to hidden link hidden link goes to hidden link The redirection is by WPML (looking at the HTTP headers)
December 11, 2024 at 7:10 pm #16505192
yubicoI	Just a note that I'm testing these settings changes locally, nothing with my live site configuration has changed.