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This topic contains 3 replies, has 0 voices.

Last updated by Noman 6 months, 3 weeks ago.

Assisted by: Noman.

Author Posts
November 9, 2024 at 9:58 pm #16384841

monicaR-6

Background of the issue:
I am trying to install WPML on my website, but it crashes regardless of the version I upload.

Symptoms:
The website crashes during the installation of WPML.

Questions:
Why does the website crash when I install WPML?
Is there a specific version of WPML that I should use to avoid crashes?

November 10, 2024 at 9:45 am #16385290

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Hi,

Thank you for contacting WPML Support. Can you please follow the below steps and let me know how it goes:

1. Make sure the minimum requirements for WPML meet:
https://wpml.org/home/minimum-requirements/

2. Make sure you are using the latest version of theme and plugins on your site.

3. Make sure you are trying to install/configure the latest 4.6.13 version of WPML plugins.
https://wpml.org/download/wpml-multilingual-cms/?section=changelog

4. Please delete all sorts of caches on your site/server cache if any / plugin cache / CDN cache (if any), clear browser cache, and then see if it resolves the issue afterward.

5. If still an issue persists, please enable error reporting on your site as I need to see the details of the latest error log to understand the cause of the issue better. To enable it, open your ‘wp-config.php’ file and look for ‘define(‘WP_DEBUG’, false);’. Change it to:

// Enable WP_DEBUG mode
define( 'WP_DEBUG', true );
 
// Enable Debug logging to the /wp-content/debug.log file
define( 'WP_DEBUG_LOG', true );
 
// Disable display of errors and warnings
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );
 
define( 'SCRIPT_DEBUG', true );

After adding the above code, please try activating the WPML plugins and reloading the backend/frontend of your site, and if this will create a debug.log file in your site's wp-content directory. Please send me its contents.

6. If the backend is accessible, please add the debug report in the Debug Information box. I have also enabled debug info box for your next reply: https://wpml.org/faq/provide-debug-information-faster-support/

Please let me know the results,
Thank you

November 10, 2024 at 7:54 pm #16386106

monicaR-6

Hi,

Issues still remain. Here is debug report

Fatal error: Uncaught Error: Class 'WPML_Elementor_Module_With_Items' not found in /home/cozicarp/public_html/cozicarp/wp-content/themes/woodmart/inc/integrations/wpml/class-wpml-elementor-wd-testimonials.php:11 Stack trace: #0 /home/cozicarp/public_html/cozicarp/wp-content/themes/woodmart/inc/classes/Theme.php(185): require_once() #1 /home/cozicarp/public_html/cozicarp/wp-content/themes/woodmart/inc/classes/Theme.php(24): WOODMART_Theme->general_files_include() #2 /home/cozicarp/public_html/cozicarp/wp-content/themes/woodmart/functions.php(77): WOODMART_Theme->__construct() #3 /home/cozicarp/public_html/cozicarp/wp-settings.php(668): include('/home/cozicarp/...') #4 /home/cozicarp/public_html/cozicarp/wp-config.php(105): require_once('/home/cozicarp/...') #5 /home/cozicarp/public_html/cozicarp/wp-load.php(50): require_once('/home/cozicarp/...') #6 /home/cozicarp/public_html/cozicarp/wp-admin/admin.php(34): require_once('/home/cozicarp/...') #7 /home/cozicarp/public_html/cozicarp/wp-admin/network/admin.php(13): require_on in /home/cozicarp/public_html/cozicarp/wp-content/themes/woodmart/inc/integrations/wpml/class-wpml-elementor-wd-testimonials.php on line 11
Ocorreu um erro crítico neste site.

Saiba mais sobre a resolução de problemas no WordPress.

Thanks in advance

November 11, 2024 at 11:23 am #16388122

Noman
WPML Supporter since 06/2016

Languages: English (English )

Timezone: Asia/Karachi (GMT+05:00)

Thank you for sharing the error details. It seems you're facing an issue similar to the one described here: https://wpml.org/errata/woodmart-updating-to-wpml-4-5-results-in-fatal-error/ which has been resolved in the latest versions of both the Woodmart theme and WPML.

Could you please ensure that you're using the latest version of the Woodmart theme? You can check for updates here:hidden link. Updating may resolve the issue.

If the issue continues, I have a few questions:

1. Are you installing WPML on this site for the first time, or do you already have WPML translation data?

2. Could you please provide temporary access (WP-Admin and FTP Login info) to your site (preferably staging site), so that I can look into your setup and debug the issue?

Your next answer will be private, meaning only you and I can access it.

=== Please backup your database and website ===

✙ I would additionally need your permission to deactivate and reactivate Plugins and the Theme and to change configurations on the site. This is also a reason the backup is essential.

Thank you

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