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This topic contains 8 replies, has 2 voices.

Last updated by paulH-70 1 year, 6 months ago.

Assisted by: Mihai Apetrei.

Author Posts
September 26, 2023 at 6:58 am #14463307

paulH-70

Can't find WPML String translation on my blog account
Is for the type of license?

September 26, 2023 at 7:10 am #14463337

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

The "Multilingual Blog" type of membership doesn't have access to that plugin add-on.

You will need to upgrade to "Multilingual CMS" to have access to that.

Mihai Apetrei

September 26, 2023 at 8:37 am #14464449

paulH-70

I see, is this the reason why my widget info is not seen in both languages?
We have 2 lang in our blog site: Spanish and catalan. Widget titles are only seen in Spanish (main site lang), only one image is seen in catalan. Do i miss something?

Captura de pantalla 2023-09-26 a les 10.36.37.png
Captura de pantalla 2023-09-26 a les 10.36.29.png
Captura de pantalla 2023-09-26 a les 10.35.10.png
Captura de pantalla 2023-09-26 a les 10.35.02.png
September 27, 2023 at 8:46 pm #14477477

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

Yes, that is right.

Please take a look here:
https://wpml.org/documentation/getting-started-guide/translating-widgets/

And also here:
https://wpml.org/documentation/getting-started-with-multilingual-blog/

I am attaching a screenshot from a section in the second URL I shared with you.

Mihai

Screenshot 2023-09-27 at 23.45.46.png
September 28, 2023 at 8:10 am #14479449

paulH-70

Hi Mihai,
but i've create different widget block for each language as i send you last screenshoot.
I think that's the way it describes on creating widgets with each language here: https://wpml.org/documentation/getting-started-guide/translating-widgets/
but and still are not showing in catalan ...

Captura de pantalla 2023-09-28 a les 10.09.04.png
Captura de pantalla 2023-09-28 a les 10.08.34.png
September 30, 2023 at 7:33 am #14490737

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

1. Can you please share the two URLs of this page: the one for the default language and the translated one?

2. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.

Our Debugging Procedures

I will be checking various settings in the backend to see if the issue can be resolved. Although I won't be making changes that affect the live site, it is still good practice to backup the site before providing us access. In the event that we do need to debug the site further, I will duplicate the site and work in a separate, local development environment to avoid affecting the live site.

Privacy and Security Policy

We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/

**IMPORTANT**

- Please make a backup of the site files and database before providing us access.

- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box.

The private box looks like this: hidden link

I will be waiting for your response.

Mihai

October 2, 2023 at 9:18 pm #14500909

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi and thank you for the credentials.

I can confirm that I was able to log in successfully.

I am spending more time on this and I will get back to you as soon as I have more feedback.

I will leave the ticket assigned to myself for the moment.

Kind regards,
Mihai

October 4, 2023 at 11:47 am #14512579

Mihai Apetrei
WPML Supporter since 03/2018

Languages: English (English )

Timezone: Europe/Bucharest (GMT+03:00)

Hi there.

I am back.

I found what the issue is: the title exists in the page code but someone added some Custom CSS (custom code) or it added some kind of rule so that the ID that is being used for that widget title (#block-29) is set to "display: none" which will keep the content in the code of the page but won't display it.

So that is why the title is not showing, when I uncheck that option from the code, you can see in my screenshot below that the title shows up correctly.

I hope that you will find this information helpful. 🙂

Mihai

Screenshot 2023-10-04 at 14.43.43.png
October 4, 2023 at 4:26 pm #14514885

paulH-70

Hi, oh that's right, thanks!.
And the widget image?
Thanks.

October 4, 2023 at 4:36 pm #14514959

paulH-70

Thanks, that was the issue.