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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 10 replies, has 0 voices.

Last updated by Kor 1 day, 4 hours ago.

Assisted by: Kor.

Author Posts
July 15, 2025 at 7:54 am #17236525

buajorP

Background of the issue:
I am trying to improve the performance of my WordPress dashboard, which is extremely slow to load. I found that several WPML-related plugins are active, such as WPML Import/Export and WPML Translation Management. After deactivating these plugins, the dashboard performance improved. However, when I tried to translate a page, I encountered an error. The issue can be seen on this page: hidden link

Symptoms:
The dashboard is extremely slow to load when WPML plugins are active. After deactivating them, the performance improves, but I encounter an error when translating a page: 'WPML tried to translate this page three times and failed. To get it fixed, contact support.'

Questions:
Why is the dashboard slow when WPML plugins are active?
How can I fix the translation error after deactivating WPML plugins?

July 15, 2025 at 8:25 am #17236743

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. Here is the ticket and please let me know how it goes.

July 15, 2025 at 10:33 am #17237289

buajorP

The issue happens again

July 15, 2025 at 2:12 pm #17238274

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Could you please update your credentials here again? I'm getting "Error: The password you entered for the username chase-springs is incorrect."

Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements.

Your upcoming reply will be treated with confidentiality and will only be visible to you and me.

✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

July 18, 2025 at 8:44 am #17249058

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've rechecked here hidden link and I'm still able to see the connection issue with your hosting provider as shown in the attached screenshot. Have you checked with your hosting provider regarding the error?

Screenshot_203.png
July 18, 2025 at 5:42 pm #17251736

buajorP

I whitelisted the hostnames but it seems that didnt stop it from being blocked. I have disabled it one more time, please check now.

July 18, 2025 at 5:51 pm #17251742

buajorP

Also I can see the homepage of the site is broken, did you make any changes?

July 18, 2025 at 5:59 pm #17251788

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I made minor edits to the page title earlier. But I restored the site for you now. Let me re-check and see if it's still blocked.

July 18, 2025 at 6:23 pm #17251813

buajorP

ok

July 18, 2025 at 7:48 pm #17251957

buajorP

Any update?

July 21, 2025 at 1:05 am #17253501

Kor
WPML Supporter since 08/2022

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I can see everything is working fine now. I'm able to translate the About page without issues. Could you try this on your end?

Screenshot_213.png