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Supporter timezone: Asia/Jerusalem (GMT+02:00)

This topic contains 3 replies, has 3 voices.

Last updated by Itamar 3 months, 3 weeks ago.

Assisted by: Itamar.

Author Posts
August 22, 2024 at 12:59 pm #16095036

bentD

Background of the issue:
Hi, I have issues with the WPML - Crowdin integration. My latest project was pre-translated with AI and proofread and saved by our proofreaders. Then I loaded/synced the files back to WordPress using the WPML plugin, but the AI version was loaded and published there, instead of the proofread version. The weird thing is that Danish language is an exception, that seems to be working fine but the rest 10+ languages didn't work correctly. Could you please take a look at this issue? I have reached out to Crowdin Supportas well, they told me that when I download the translation file it downloads the final, correct version, therefore that is what they are sending back to WordPress. So it doesn't seem like it's on their end. I have also noticed that the Danish version was the only on correctly sent. This was proofread by an admin, instead of a proofreader. Could this be part of the issue?
Attaching a screenshot of the correction made in Crowdin that should be displayed on the live page.

Symptoms:

Questions:

August 24, 2024 at 8:48 pm #16100646

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

In this case it would be recommended to use the Classic Translation Editor as translation method.

The Classic Translation Editor will be able to display the translations coming from the Translation Service and you will be able to manually update those translations.

The Advanced Translation Editor does not fully support translations coming from Translation Services and will overwrite the translated content if the content earlier was already translated using the Advanced Translation Editor. The reason for this ios the editor's translation memory.

Source: https://wpml.org/documentation/translating-your-contents/professional-translation-via-wpml/updating-translations-without-resubmitting-them-to-a-translation-service/
(See section on the bottom of this page)

As a workaround we could offer to reset the translation memory for your site, but this would remove all the existing translation entries from the Advanced Translation Editor's memory.

How to change the Translation Editor Option?
https://wpml.org/documentation/translating-your-contents/translation-editor-options/

Further, take note that you will run into issues trying to upload the same XLIFF files for a second time. We explained this problem and are providing a workaround here:
https://wpml.org/faq/the-uploaded-xliff-file-doesnt-belong-to-this-system/

Let us know if you do have any further questions or need further assistance.

Best regards
Andreas

September 3, 2024 at 8:21 am #16134432

bentD

Hi!

I would like to avoid using any of the Translation Editors. That is why I am using Crowdin. So the first suggestion is not solving my issue, changing manually is not an option for my case.
(also, the link you sent about changing the editor redirects to this page https://wpml.org/documentation/automatic-translation/)

I am not sure I understand the second half.
I am not using the Advanced Translation Editor's Memory and I do not need to upload xliff files. I am syncing the content from Crowdin.

September 3, 2024 at 3:29 pm #16136634

Itamar
Supporter

Languages: English (English ) Hebrew (עברית )

Timezone: Asia/Jerusalem (GMT+02:00)

Hi,

I'll continue to help you with this issue.

Please give us access to your site and provide example pages with this problem.

If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.

Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see:
https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/
**IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--

Thanks,
Itamar.

The topic ‘[Closed] Integration between Crowdin and WPML – can’t sync translated content’ is closed to new replies.