Dražen
Supporter
Languages:
English (English )
Timezone:
Europe/Zagreb (GMT+02:00)
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Hello Karsten,
thanks, take your time.
As for the theme, I understand and if it requires a lot of time, you can use the parent Uncode theme, which should work fine for you.
Regards,
Drazen
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Karsten
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Hi Drazen
It took a few days over the weekend. Creating a staging site is quickly done. The settings to make it work with changed links for WPML is more of a challenge.
Let me first point out that I had the same issue over a year ago:
https://wpml.org/forums/topic/redirect-from-login-page-to-account-page-not-working/
I do want to understand and solve it reliably this time and I'd appreciate your input.
The staging site is ready.
- Uncode theme still active
- Woocommerce still active
- WPML still active.
- Other plug-ins deactivated.
Issue described:
After login on the second language (English) login page, the user is not forwarded to the proper Woocommerce "My Account" dashboard. It works on the basic first language (German).
Server uses NGINX. Rewriting rules crash the site.
Any suggestions how to pick this up best?
Regards
Karsten
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Dražen
Supporter
Languages:
English (English )
Timezone:
Europe/Zagreb (GMT+02:00)
|
Hello Karsten,
Great, thanks for your time.
Let me please have a look to debug the issue further.
Please make a full backup of your site (files and database) and confirm it in your next reply.
I would need to access both your site's wp-admin and FTP account, if possible.
I have enabled the private username and password fields in your next reply.
You can safely add your information into these fields.
Thanks,
Drazen
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Karsten
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Additional info:
I used WP Staging Pro to create a staging site. The staging site was created in a subfolder, not in a subdomain. This causes some issues with linking, especially with WPML. Just creating the staging site requires significant effort:
hidden link
If needed, I must create a subdomain. You let me know.
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Dražen
Supporter
Languages:
English (English )
Timezone:
Europe/Zagreb (GMT+02:00)
|
Hello,
I am afraid I do not understand, I thought the staging was ready, but seems is not.
Anyway, to continue to debug I need to check further, it doesn't matter in a subfolder or subdomain. Let me know if you can provide one, if not I will share more info on how can you migrate a copy to our test server or provide a duplicator copy so I can check further.
Let me know.
Thanks,
Drazen
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Karsten
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Where can I safely share access to the site?
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Dražen
Supporter
Languages:
English (English )
Timezone:
Europe/Zagreb (GMT+02:00)
|
Hello,
I have enabled private reply for you.
Regards,
Drazen
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Dražen
Supporter
Languages:
English (English )
Timezone:
Europe/Zagreb (GMT+02:00)
|
Hello Karsten,
thanks for getting back.
I have checked your website and was able to see the issue, then reproduce it from scratch on a new website and confirm this bug with the Uncode theme.
Seems you are creating a custom page named Login and then setting this page as a custom login template via WooCommerce settings. The issue here is that 2nd language page is not being set in this option, should be auto-synced from the default language option.
I have escalated this to our compatibility team and we will contact the theme author and work on a permanent fix.
In the meantime you can use a simple workaround:
- From topbar in admin, switch to 2nd language (English)
- Go to the same option and select the correct login page for English
I have checked and it works fine. Image attached.
Please check also yourself and it works fine, You are free to remove the staging site.
Regards,
Drazen
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Karsten
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Works! Fabulous! Thank you so much. I have been struggling with this one, and it is valuable to know this will be communicated by WPML to the Uncode team for a permanent fix. As I use the combination of Uncode on a number of sites with WPML (some of my own, some customers), this is huge to me.
Thank you.
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