Issue with Divi global section

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 5 replies, has 2 voices.

Last updated by Kor 1 year, 4 months ago.

Assisted by: Kor.

Author	Posts
January 18, 2024 at 10:38 am #15199293
brianP-12	Hello. I have two global sections in Divi (a menu section and a footer), that I have translated into a number of languages. When I come to edit the English version all my content has disappeared. When I try to re-add the content it is not appearing in the theme builder. The translated versions all seem to be still ok. How should I proceed? Thanks
January 18, 2024 at 6:14 pm #15201803
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Hi there, Thanks for contacting WPML support. Kindly go through this section of the documentation https://wpml.org/documentation/theme-compatibility/divi-builder/#translating-custom-global-header-footer if you haven't already to see if you've overlooked some options to translate the page. Also, please update all WPML plugins to the latest version and DIVI Theme/plugins if required. Let me know how it goes.
January 22, 2024 at 10:44 am #15210580
brianP-12	Still working on this. Please keep the thread open.
January 22, 2024 at 3:18 pm #15212442
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Alright then, please let me know how it goes.
January 23, 2024 at 11:47 am #15216100
brianP-12	OK - I'm still strugging with this. My global sections were fine and working in all languages. When I went to edit the English version in the divi builder, the content all disappeared. When I try to recreate the content it continues to vanish. How should I proceed?
January 24, 2024 at 9:24 am #15220587
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I will need to closely examine your website. Therefore, I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.

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