Issue with menu tanslation

This thread is resolved. Here is a description of the problem and solution.

Problem:
The client reported an issue where the French mobile menu was displaying the incorrect label 'Certificats Cadeaux Vivanti' instead of 'Certificats Cadeaux'.
Solution:
We recommended the client to check and correct the navigation menu settings for the French language. Here are the steps we suggested:
1. Access the header templates at your WordPress admin area.
2. Edit the header template named Global Header Vivanti Final.
3. Ensure the primary-language template is updated and then retranslate it.
After following these steps, the navigation menu should display the correct translated version.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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Tagged: Documentation request

This topic contains 23 replies, has 0 voices.

Last updated by Kor 1 month, 2 weeks ago.

Assisted by: Kor.

Author	Posts
January 12, 2026 at 3:27 pm #17722230
Tunde Maria Kovacs	The English menu label that was previously named: Gift Certificates - Vivanti is linked to hidden link and its label was renamed Gift Certificates successfully. Look at the attachment, the original page is Gift Certificates -Vivanti (now hidden link ) I renamed the label Gift Certificates. In the French, you took the wrong page named Certificats Cadeaux that is linking naturally to hidden link You can see the original link Certificats Cadeaux, we should see the previous Certificats Cadeaux-Vivanti that we should be able to just rename the label Certificats Cadeaux. ONLY THIS HAPPENS IN FRENCH THE MOBILE MENU AS THE DESKTOP MENU IS OK (Cannot figure out why)
January 12, 2026 at 5:12 pm #17722739
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I can see the issue with the navigation menu when viewing your homepage in French on a mobile screen size. I’ve made some adjustments to the navigation menu settings in the French header template here: hidden link Could you please check on your end and confirm whether it’s displaying correctly now?
January 12, 2026 at 6:04 pm #17722919
Tunde Maria Kovacs	Its working perfectly! Please let me know the procedure for me to replicate this on my end. Thank you!
January 13, 2026 at 6:31 am #17723585
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. You’ll need to review the navigation menu assignment in the header and correct it for the French language. 1. Open the header templates here: hidden link 2. Edit the header template “Global Header Vivanti Final”. 3. Update the primary-language template and then retranslate it. Once this is done, the navigation menu should display the correct translated version. If you’d like, you can share access to your production site and I can apply these changes for you.
January 13, 2026 at 7:14 pm #17727208
Tunde Maria Kovacs	When you say: Update the primary-language template and then retranslate it. Can you clarify as I assume the primary language is English, so I edit the header on the English flag page, then retranslate and it will work?
January 14, 2026 at 6:11 am #17727812
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Yes, that's what I meant. Are you able to locate the correct header template for your Website? I found 3 header templates when I inspected your Website staging site.
January 14, 2026 at 3:23 pm #17730028
Tunde Maria Kovacs	I did, it works as the French mobile menu displays Certificats Cadeaux but it's the opposite now as the English shows: Gift Certificates Vivanti. You must have the same on your end on staging.
January 14, 2026 at 4:38 pm #17730505
Tunde Maria Kovacs	Hi, as always an endless maze, I changed the name of the page and it's solved. I would have like to know thought why it was behaving like this.
January 14, 2026 at 6:12 pm #17730832
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I’m glad to hear that you were able to resolve the issue on your own. When I checked your staging website, I noticed that the homepage uses a different navigation menu from the one displayed on mobile screen sizes. To address this, the header template was retranslated so the navigation menu could sync correctly for the mobile view. Unfortunately, I’m unable to provide a more detailed explanation, as I don’t have access to inspect the backend of your production site.